--000000000000500cb0063b4083c5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Bee, Thank you so much for creating this nice flyer so quickly! It looks great and will be very helpful for our client discussions. Best, On Thu, Jul 31, 2025 at 1:54=E2=80=AFPM Bridgett Scherer wrote: > Hello GMs and RDOs, > > In response to several requests for an updated client-facing flyer, the > Medallia team has created a one-sheet to be shared with clients at Start = of > Care, as well as existing clients already on service. We've also put > together talking points and FAQs for Client Success Managers to reference > when speaking about the platform with clients. *Please note that the > talking points/FAQs are for internal use only and not to be shared with > clients*. > > We hope that by providing more information and education to clients about > Medallia and its importance, we can boost user engagement, which has > steadily declined over time. More engagement from clients will give us mo= re > data about how we are performing as a company, and therefore more accurat= e > Client NPS scores across the organization. Finally, by speaking to Medall= ia > surveys at the beginning of the client journey, we can continue to > emphasize the importance of client feedback, and hopefully lessen the > number of unexpected detractor scores. We know without question that havi= ng > open lines of communication, uncovering areas of opportunity early and > implementing actionable plans of correction supports increased client > retention and longevity. > > Finally, we are excited to announce that we will be revamping and updatin= g > our Client Survey experience with Medallia, with new survey questions, an > updated cadence, and more valuable information for you and your offices t= o > act on. We expect these updates to go live early to mid September, and wi= ll > provide all updated information, including a refreshed playbook, new surv= ey > questions/cadence, and client-facing collateral. So stay tuned! > > General Managers, please share these with your operations team members, > and as always, reach out to myself or @Megan Edusada > if you have any issues, questions or concerns > regarding the Medallia platform. Thank you all for your engagement! > > Cheers, > > Bridgett Scherer > > Director, Client Experience | TheKey > > Mobile: 425.429.1064 > > > --=20 Yukari Roberts General Manager * Please note my email has changed: * yroberts@thekey.com (888) 285-4913 TheKey.com [image: TheKey] --000000000000500cb0063b4083c5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Bee, Thank you so much= for creating this nice flyer so quickly!=C2=A0 It looks great and will be = very helpful for our client discussions. Best, On Thu, Jul 31, 2025 at 1:54=E2= =80=AFPM Bridgett Scherer < bscher= er@thekey.com > wrote: <blockquote class=3D"gmail_quote" sty= le=3D"margin:0px 0px 0px 0.8ex;border-left:1px solid