RE: Amazon Account

Hi Andreas,

Apologies, I was informed that the Customer Support team has reached out. Is this not the case?

They should be CC’ing you on all communication as I noted you are account admin.

Let me know if you have still not heard from the Customer Support team and I will take further action.

Best,

Ainsley Deeth
Healthcare & Life Sciences Account Executive - Canada
[signature_472603093]
416-775-4415 |  adeeth@amazon.com<mailto:adeeth@amazon.com>

120 Bremner Blvd, 18th Floor, Toronto, ON
Amazon Business Customer Support: 1-855-301-0911
Amazon Business Storefront<https://business.amazon.ca/en/work-with-us>

From: andreas.kozak@thekey.com <andreas.kozak@thekey.com>
Sent: Monday, February 19, 2024 9:05 AM
To: Deeth, Ainsley <adeeth@amazon.com>
Cc: Drevik, Abby <adrevik@amazon.com>; 'Cheryl Cartwright' <ccartwright@thekey.com>; 'Timothy Thomas' <tt@thekey.com>; Zoratto, Jennifer <zorattoj@amazon.com>
Subject: RE: [EXTERNAL] [COURRIEL EXTERNE] Amazon Account
Importance: High


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.



AVERTISSEMENT: Ce courrier électronique provient d’un expéditeur externe. Ne cliquez sur aucun lien et n’ouvrez aucune pièce jointe si vous ne pouvez pas confirmer l’identité de l’expéditeur et si vous n’êtes pas certain que le contenu ne présente aucun risque.


Hi Ainsley,

It was brought to my attention that this issue is still pending and no one at Amazon had reached out to Cheryl.  I find it unacceptable that it takes weeks to get a seemingly simple error at least looked at by the appropriate back-office team.  How long will it take to fix it?

I expect that this issue will be treated with priority and resolved by EOD tomorrow.

Thx,

Andy

Andreas Kozak
Procurement

(631) 400-4409

[TheKey]<https://homecareassistance.com/>

https://thekey.com/

From: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Sent: Wednesday, February 14, 2024 15:39
To: Deeth, Ainsley <adeeth@amazon.com<mailto:adeeth@amazon.com>>
Cc: Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>>; Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>; andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>
Subject: Re: Amazon Account

ok, thank you for your help!

On Wed, Feb 14, 2024 at 3:36 PM Deeth, Ainsley <adeeth@amazon.com<mailto:adeeth@amazon.com>> wrote:
Hi Timothy,

Our customer service team (who has access to the back-end), is the only team that can remove the phone number currently associated with Cheryl’s account.

I logged a Customer Service ticket and just further escalated it. They should be reaching out to Cheryl directly in the next 24 hours.

Ainsley Deeth
Healthcare & Life Sciences Account Executive - Canada
[signature_472603093]
416-775-4415 |  adeeth@amazon.com<mailto:adeeth@amazon.com>

120 Bremner Blvd, 18th Floor, Toronto, ON
Amazon Business Customer Support: 1-855-301-0911
Amazon Business Storefront<https://business.amazon.ca/en/work-with-us>

From: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Sent: Wednesday, February 14, 2024 3:27 PM
To: Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>>
Cc: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>; Deeth, Ainsley <adeeth@amazon.com<mailto:adeeth@amazon.com>>; andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>
Subject: RE: [EXTERNAL] [COURRIEL EXTERNE] Amazon Account


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.



AVERTISSEMENT: Ce courrier électronique provient d’un expéditeur externe. Ne cliquez sur aucun lien et n’ouvrez aucune pièce jointe si vous ne pouvez pas confirmer l’identité de l’expéditeur et si vous n’êtes pas certain que le contenu ne présente aucun risque.


Hi Abby,

Cheryl still does not have a resolution, and she needs to place orders for her clients. Is there any way we can escalate this further?

Thank you

On Mon, Feb 12, 2024 at 2:04 PM Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>> wrote:
No worries sorry for the confusion! Be on the lookout for customer service reaching out in the next few days. If you don’t hear anything then let Ainsley know 😊

From: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Sent: Monday, February 12, 2024 2:02 PM
To: Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>>
Cc: Deeth, Ainsley <adeeth@amazon.com<mailto:adeeth@amazon.com>>; andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>; tt@thekey.com<mailto:tt@thekey.com>
Subject: RE: [EXTERNAL] Amazon Account


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.


Yes I thought at first they were because it shows the last two digits being 45 and the last four digits of mine is 4584 and I was just confused at first glance. I have no idea who's number ends in 45. Sorry.

On Mon, Feb 12, 2024 at 3:00 PM Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>> wrote:
Ah then this cannot be corrected from our side and we’ll have to wait for customer service to reach out to you and correct unfortunately. Apologies I thought you said they were trying to send to your personal number

From: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Sent: Monday, February 12, 2024 1:58 PM
To: Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>>
Cc: Deeth, Ainsley <adeeth@amazon.com<mailto:adeeth@amazon.com>>; andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>; tt@thekey.com<mailto:tt@thekey.com>
Subject: RE: [EXTERNAL] Amazon Account


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.


Whatever phone number you have attached to the account ccartwright@thekey is not mine and they are trying to send the verification code to that. Can you please remove the secondary verification so I can access this account?

On Mon, Feb 12, 2024 at 2:54 PM Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>> wrote:
Sure, I am free

On Mon, Feb 12, 2024 at 2:51 PM Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>> wrote:
Are you free? I can setup a quick call cause if you have access to the phone then I have an idea since we’re waiting on customer support

From: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Sent: Monday, February 12, 2024 1:46 PM
To: Deeth, Ainsley <adeeth@amazon.com<mailto:adeeth@amazon.com>>
Cc: andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>; Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>>; tt@thekey.com<mailto:tt@thekey.com>
Subject: RE: [EXTERNAL] Amazon Account


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.


The phone number 416-357-4584 is the one I can see they are trying to send the code to. This is my personal cell phone and in no way related to my business account with Amazon. I did not add this number but I can see it's associated with whatever account you have tried to set up for me. There is no way for me to remove it as it's not even listed on Amazon Business on my end. And I am not removing it from my own personal account.

I can delete my SJD Amazon account of course and see if that works but I don't see how it fixes the issue considering the problem is related to how they are trying to send the verification code.

On Mon, Feb 12, 2024 at 10:32 AM Deeth, Ainsley <adeeth@amazon.com<mailto:adeeth@amazon.com>> wrote:
Hi Cheryl and Andrea,

Apologies for the delay, I have been offline to attend to some family matters over the last few days. I logged an escalated Customer Support ticket on Friday to look further into this for you. If you have an incorrect phone number associated with your account and multi-fact authentication, we will need to have the Customer Support team remove that phone number,

They should be in touch in the next 1-2 days to support with this.

Best,

Ainsley Deeth
Healthcare & Life Sciences Account Executive - Canada
[signature_472603093]
416-775-4415 |  adeeth@amazon.com<mailto:adeeth@amazon.com>

120 Bremner Blvd<https://www.google.com/maps/search/120+Bremner+Blvd+,+18th+Floor,+Toronto,+ON?entry=gmail&source=g>, 18th Floor, Toronto, ON<https://www.google.com/maps/search/120+Bremner+Blvd+,+18th+Floor,+Toronto,+ON?entry=gmail&source=g>
Amazon Business Customer Support: 1-855-301-0911
Amazon Business Storefront<https://business.amazon.ca/en/work-with-us>

From: andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com> <andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>>
Sent: Monday, February 12, 2024 9:20 AM
To: 'Cheryl Cartwright' <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>; Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>>
Cc: Deeth, Ainsley <adeeth@amazon.com<mailto:adeeth@amazon.com>>; tt@thekey.com<mailto:tt@thekey.com>
Subject: RE: [EXTERNAL] [COURRIEL EXTERNE] Amazon Account
Importance: High


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.



AVERTISSEMENT: Ce courrier électronique provient d’un expéditeur externe. Ne cliquez sur aucun lien et n’ouvrez aucune pièce jointe si vous ne pouvez pas confirmer l’identité de l’expéditeur et si vous n’êtes pas certain que le contenu ne présente aucun risque.


Hi Cheryl,

The phone number in their system appears to be with your individual account, and I can’t access that.  I think since we’re not getting any support from Ainsley, the best thing to do would be to close the individual account entirely.  When that’s done, please let me know who else besides you I should add to our business account, and we’ll start from “scratch”.

@ Abby: Please address the unresponsiveness of our new account rep.  This is unacceptable.

Thx,

Andy

Andreas Kozak
Procurement

(631) 400-4409

[TheKey]<https://homecareassistance.com/>

https://thekey.com/

From: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Sent: Monday, February 12, 2024 9:00
To: andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>
Cc: Deeth, Ainsley <adeeth@amazon.com<mailto:adeeth@amazon.com>>; Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>>; tt@thekey.com<mailto:tt@thekey.com>
Subject: Re: Amazon Account

So if you could please remove my cell number as that seems to be the problem. If I don't have to authenticate it with both my cell AND my email it should work. Amazon does not allow you to have two accounts connected to the same phone number weirdly enough.

Please try removing it and let's see if that works.

Cheryl

On Fri, Feb 9, 2024 at 9:51 AM <andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>> wrote:
Hi Ainsley,

Can we please have an update on this?

Thank you.

Andreas Kozak
Procurement
(631) 400-4409

[TheKey]<https://homecareassistance.com/>

https://thekey.com/

From: Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>>
Sent: Thursday, February 8, 2024 10:33
To: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>; Deeth, Ainsley <adeeth@amazon.com<mailto:adeeth@amazon.com>>
Cc: andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>; tt@thekey.com<mailto:tt@thekey.com>
Subject: RE: Amazon Account

Ah… @Deeth, Ainsley<mailto:adeeth@amazon.com> is there a ticket you can open to remove that second authentication? Or what is your recommendation?

From: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Sent: Thursday, February 8, 2024 10:31 AM
To: Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>>
Cc: Deeth, Ainsley <adeeth@amazon.com<mailto:adeeth@amazon.com>>; andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>; tt@thekey.com<mailto:tt@thekey.com>
Subject: RE: [EXTERNAL] Amazon Account


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.


The issue is with the verification code. They are sending the first one to my email which I am receiving just fine. Then there is a second code that is sent to my cell number which is not coming through and I’m not sure if the correct phone number is listed.

416-357-4584 is my cell number.

Cheryl

On Thu, Feb 8, 2024 at 11:15 AM Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>> wrote:
She should be able to merge the individual account through the invite link I sent out. If there’s an error with that then please share and we can troubleshoot. She will either have to do one of the following if that individual account should not be merged:

  *   Change the email to her personal email on that account, then she’ll be able to accept the invitation without merging the individual account to the main Canada account
  *   Request to deactivate the account entirely. Customer service can help with that through the chat functionality

From: andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com> <andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>>
Sent: Thursday, February 8, 2024 10:10 AM
To: Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>>; Deeth, Ainsley <adeeth@amazon.com<mailto:adeeth@amazon.com>>
Cc: 'Cheryl Cartwright' <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>; 'Timothy Thomas' <tt@thekey.com<mailto:tt@thekey.com>>
Subject: RE: [EXTERNAL] Amazon Account
Importance: High


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.


Can someone at Amazon please help us resolve this?  Does Cheryl have to close out the individual account first, before being able to join the Business Account?

Thx,

Andy

Andreas Kozak
Procurement

(631) 400-4409

[TheKey]<https://homecareassistance.com/>

https://thekey.com/

From: Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>>
Sent: Wednesday, February 7, 2024 13:22
To: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>; andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>; Deeth, Ainsley <adeeth@amazon.com<mailto:adeeth@amazon.com>>
Subject: RE: Amazon Account

Try to clear cache and cookies then try to re-join. If that doesn’t work then @Deeth, Ainsley<mailto:adeeth@amazon.com> can you submit a CS escalation ticket to help get her on the account?

From: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Sent: Wednesday, February 7, 2024 1:19 PM
To: andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>
Cc: Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>>; Deeth, Ainsley <adeeth@amazon.com<mailto:adeeth@amazon.com>>
Subject: RE: [EXTERNAL] Amazon Account


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.


It is somehow connecting me back to my SJD Business Account when I hit the button "try another way" it brings that account up. my @homecareassistance email address though should not be connected to my @thekey email address as far as Amazon knows though right?

Let me know if you need to screen share

On Wed, Feb 7, 2024 at 2:15 PM Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>> wrote:
Yes but it does the same thing. Sends me a code to my email. Then I put that in and it says it will send a code to my cell phone but never does.

On Wed, Feb 7, 2024 at 2:10 PM <andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>> wrote:
Is there a “forgot password” option?

Andreas Kozak
Procurement
(631) 400-4409

[TheKey]<https://homecareassistance.com/>

https://thekey.com/

From: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Sent: Wednesday, February 7, 2024 13:03
To: andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>
Cc: Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>>; Deeth, Ainsley <adeeth@amazon.com<mailto:adeeth@amazon.com>>
Subject: Re: Amazon Account

Won't let me sign in. Keeps saying the password is incorrect but it's the only password associated with that email address.

Cheryl

On Wed, Feb 7, 2024 at 12:54 PM <andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>> wrote:
Done.  Cheryl, please try again and let us know…

Andreas Kozak
Procurement
(631) 400-4409

[TheKey]<https://homecareassistance.com/>

https://thekey.com/

From: Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>>
Sent: Wednesday, February 7, 2024 11:32
To: andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>; 'Cheryl Cartwright' <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Cc: Deeth, Ainsley <adeeth@amazon.com<mailto:adeeth@amazon.com>>
Subject: RE: Amazon Account

That’s odd, I see in our internal system but youre right. Can you send her an invite to the Canada account and then she can try to accept from there? I removed the old invite so we can start over!

If that doesn’t work the Ainsley can submit a support escalation ticket to figure out how to get her on the account

From: andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com> <andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>>
Sent: Wednesday, February 7, 2024 11:24 AM
To: 'Cheryl Cartwright' <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>; Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>>
Cc: Deeth, Ainsley <adeeth@amazon.com<mailto:adeeth@amazon.com>>
Subject: RE: [EXTERNAL] Amazon Account


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.


Cheryl,

You should be using the TheKey business account through the Coupa punchout catalogue, not individual accounts.  Obviously, we need to make this work, first…

Thx,

Andy

Andreas Kozak
Procurement

(631) 400-4409

[TheKey]<https://homecareassistance.com/>

https://thekey.com/

From: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Sent: Wednesday, February 7, 2024 11:20
To: Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>>
Cc: Deeth, Ainsley <adeeth@amazon.com<mailto:adeeth@amazon.com>>; andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>
Subject: Re: Amazon Account

Hi! I was going to say that actually but figured you knew it was in Canada. Okay so we will continue using our Canadian business accounts then.

On Wed, Feb 7, 2024 at 12:15 PM Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>> wrote:
Oh! This is Canada…so Cheryl is on the US account not the Canada. Users can only be a part of one account so if she should be on Canada instead, you’ll want to remove her from the US account then invite to the Canada account

From: andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com> <andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>>
Sent: Wednesday, February 7, 2024 11:13 AM
To: Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>>; Deeth, Ainsley <adeeth@amazon.com<mailto:adeeth@amazon.com>>; 'Cheryl Cartwright' <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Subject: RE: [EXTERNAL] Amazon Account


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.


Hi Abby, I don’t see her on the account …

[cid:image012.jpg@01DA6410.065CF2A0]

Andreas Kozak
Procurement

(631) 400-4409

[TheKey]<https://homecareassistance.com/>

https://thekey.com/

From: Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>>
Sent: Wednesday, February 7, 2024 10:50
To: andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>; Deeth, Ainsley <adeeth@amazon.com<mailto:adeeth@amazon.com>>; 'Cheryl Cartwright' <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Subject: RE: Amazon Account

She’s already on the main account so you should be able to log into amazon and the OTP (one time password) should be going to your ccartwright@thekey.com<mailto:ccartwright@thekey.com> email if you need to reset it just click on forgot password.

From: andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com> <andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>>
Sent: Wednesday, February 7, 2024 10:47 AM
To: Deeth, Ainsley <adeeth@amazon.com<mailto:adeeth@amazon.com>>; 'Cheryl Cartwright' <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Cc: Drevik, Abby <adrevik@amazon.com<mailto:adrevik@amazon.com>>
Subject: RE: [EXTERNAL] Amazon Account
Importance: High


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.


Hmmm… the link here seems to be the phone number.  Amazon probably recognizes your phone number as being associated with your individual account and therefore errors out.   I’m just thinking out loud, so let me loop in someone from Amazon.

@ Ainsley:  First of all, it’s nice to e-meet you!  Would you be able to provide some guidance on how we can get Cheryl added to our business account?  Does she have to close the individual account first, or can you somehow merge in the background?

Thx,

Andy


Andreas Kozak
Procurement

(631) 400-4409

[TheKey]<https://homecareassistance.com/>

https://thekey.com/

From: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Sent: Wednesday, February 7, 2024 10:37
To: andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>
Subject: Re: Amazon Account

Okay I am out of the car and back at the office. Sorry.

So what is happening is I get to the part where they send a code to my email. I put that code in and it says it's going to send another code to my cell phone 416-357-4584 but a code never comes. I have tried so many times.

Can they help with this?

Cheryl

On Wed, Feb 7, 2024 at 10:30 AM <andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>> wrote:
LOL…  Let’s connect when you’re not driving, ok?  I’m here to help.

Andreas Kozak
Procurement
(631) 400-4409

[TheKey]<https://homecareassistance.com/>

https://thekey.com/

From: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Sent: Wednesday, February 7, 2024 9:30
To: andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>
Subject: Re: Amazon Account

Sorry, I am driving and this is voice to text that was meant to say I do not place orders through Amazon but members on my team do where they sent the invitation for the corporate Amazon account

On Wed, Feb 7, 2024 at 10:28 AM Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>> wrote:
Place orders through Amazon, but the case managers on my team do or they all sent an invite for the corporate account?

On Wed, Feb 7, 2024 at 10:28 AM <andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>> wrote:
Ok, so that should not prevent you from joining our business account.  Did you try the link I sent you Monday?


Andreas Kozak
Procurement
(631) 400-4409

[TheKey]<https://homecareassistance.com/>

https://thekey.com/

From: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Sent: Wednesday, February 7, 2024 9:26
To: andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>
Subject: Re: Amazon Account

The email addresses are not the same.

On Wed, Feb 7, 2024 at 10:25 AM Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>> wrote:
The email address affiliated with my SJD Business account is ccartwright@homecareassistance.com<mailto:ccartwright@homecareassistance.com>



On Wed, Feb 7, 2024 at 10:23 AM <andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>> wrote:
Hi Cheryl,

Can I please have an update regarding this issue?  I see that you’re still in “pending” status in our business account.  Is the link I sent you not working?

Which email address is associated with your individual Amazon account?   If it is the same that we’re trying to use here, then that is likely the issue.  I would have to resolve that with the Amazon team, and if they’re unable to merge the accounts in the background, it may be necessary for you to close the individual account first.  Please let me know the status so we can get that resolved as soon as possible.

Thx,

Andy

Andreas Kozak
Procurement
(631) 400-4409

[TheKey]<https://homecareassistance.com/>

https://thekey.com/

From: andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com> <andreas.kozak@thekey.com<mailto:andreas.kozak@thekey.com>>
Sent: Monday, February 5, 2024 13:23
To: 'Cheryl Cartwright' <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Subject: RE: Amazon Account

Hi Cheryl,

The existing account could very well be the issue.  I presume you’re trying to access Amazon Canada?  When you say you’re trying to login, are trying to do that directly on their site or through the “Additional Stores” window on your Coupa home screen?  The Coupa Punchout Catalogue is now the only approved method to purchase on Amazon.

I see you have the option in Coupa, but I don’t see you listed as a user in the Amazon account itself.  Please try the link below and let me know what happens.

https://www.amazon.ca/ab/invitations/accept/20233352WuuW1QgS7iKwr7SOt5d_Q?ref_=b2b_eam_inv_lnk

Thx,

Andy



Andreas Kozak
Procurement

(631) 400-4409

[TheKey]<https://homecareassistance.com/>

https://thekey.com/

From: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Sent: Monday, February 5, 2024 12:26
To: Andreas Kozak <andreas.kozak-ca@thekey.com<mailto:andreas.kozak-ca@thekey.com>>
Subject: Amazon Account

Good Afternoon,

I have received several invitations to join the corporate Amazon account but it won't let me login. It keeps saying it will send me a verification code but I never get one. I already have a business Amazon account from when I owned the franchise and my home care assistance email has always been used for that. Perhaps that is the issue?

Anyway, what is the best solution here? Can the team continue to use the Amazon account I already have?

Thanks,

Cheryl


--
Tim Thomas

Head of Canada Division

Please note my email has changed:

tt@TheKey.com<mailto:tt@thekey.com>

(514) 591-9387


TheKey.ca<https://www.thekey.ca/>

[TheKey]<https://www.thekey.com/>




--
Tim Thomas

Head of Canada Division

Please note my email has changed:

tt@TheKey.com<mailto:tt@thekey.com>

(514) 591-9387


TheKey.ca<https://www.thekey.ca/>

[TheKey]<https://www.thekey.com/>