This is a multipart message in MIME format. ------=_NextPart_000_00E6_01DA6312.BD8397D0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_00E7_01DA6312.BD8397D0" ------=_NextPart_001_00E7_01DA6312.BD8397D0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Ainsley, =20 It was brought to my attention that this issue is still pending and no = one at Amazon had reached out to Cheryl. I find it unacceptable that it = takes weeks to get a seemingly simple error at least looked at by the = appropriate back-office team. How long will it take to fix it? =20 I expect that this issue will be treated with priority and resolved by = EOD tomorrow. =20 Thx, =20 Andy=20 =20 Andreas Kozak Procurement (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: Timothy Thomas =20 Sent: Wednesday, February 14, 2024 15:39 To: Deeth, Ainsley Cc: Drevik, Abby ; Cheryl Cartwright = ; andreas.kozak@thekey.com Subject: Re: Amazon Account =20 ok, thank you for your help!=20 =20 On Wed, Feb 14, 2024 at 3:36=E2=80=AFPM Deeth, Ainsley = > wrote: Hi Timothy,=20 =20 Our customer service team (who has access to the back-end), is the only = team that can remove the phone number currently associated with = Cheryl=E2=80=99s account.=20 =20 I logged a Customer Service ticket and just further escalated it. They = should be reaching out to Cheryl directly in the next 24 hours. =20 Ainsley Deeth=20 Healthcare & Life Sciences Account Executive - Canada 416-775-4415 | adeeth@amazon.com=20 =20 120 Bremner Blvd, 18th Floor, Toronto, ON Amazon Business Customer Support: 1-855-301-0911 Amazon Business Storefront = =20 From: Timothy Thomas >=20 Sent: Wednesday, February 14, 2024 3:27 PM To: Drevik, Abby > Cc: Cheryl Cartwright >; Deeth, Ainsley >; andreas.kozak@thekey.com = =20 Subject: RE: [EXTERNAL] [COURRIEL EXTERNE] Amazon Account =20 CAUTION: This email originated from outside of the organization. Do not = click links or open attachments unless you can confirm the sender and = know the content is safe. =20 AVERTISSEMENT: Ce courrier =C3=A9lectronique provient d=E2=80=99un = exp=C3=A9diteur externe. Ne cliquez sur aucun lien et n=E2=80=99ouvrez = aucune pi=C3=A8ce jointe si vous ne pouvez pas confirmer = l=E2=80=99identit=C3=A9 de l=E2=80=99exp=C3=A9diteur et si vous = n=E2=80=99=C3=AAtes pas certain que le contenu ne pr=C3=A9sente aucun = risque. =20 Hi Abby,=20 =20 Cheryl still does not have a resolution, and she needs to place orders = for her clients. Is there any way we can escalate this further? =20 Thank you =20 On Mon, Feb 12, 2024 at 2:04=E2=80=AFPM Drevik, Abby > wrote: No worries sorry for the confusion! Be on the lookout for customer = service reaching out in the next few days. If you don=E2=80=99t hear = anything then let Ainsley know =F0=9F=98=8A =20 From: Cheryl Cartwright >=20 Sent: Monday, February 12, 2024 2:02 PM To: Drevik, Abby > Cc: Deeth, Ainsley >; = andreas.kozak@thekey.com ; = tt@thekey.com =20 Subject: RE: [EXT