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Re: Victoria clear care Feb 3-10 not completing - [#1061281]

From
Roxana Cruz <clearcaresupport@homecareassistance.com>
To
sspeirs@thekey.com
CC
mboehmer@thekey.com, tt@thekey.com, mnavaja@homecareassistance.com, mbernardez@homecareassistance.com, daguilar@homecareassistance.com, jvagay@homecareassistance.com, clearcaresupport@thekey.com
Date
hu, 20 Feb 2025 16
Folder
INBOX
You're welcome.

                            On
                            Wed, 19 Feb at  1:10 PM
                            ,  SharonSpeirs <sspeirs@homecareassistance.com>  wrote:
                             Yes
 Whatever you asked them to do looks like it worked!
 Thankyou
 Sharon

  Sharon, Speirs
  General Manager
 Vancouver, BC
 Office: 778.279.3634
 sspeirs@thekey.com

TheKey.ca

 On Wed, Feb 19, 2025 at 9:40 AM Roxana Cruz <clearcaresupport@homecareassistance.com> wrote:

 Hi Sharon,

 I took a look at week Feb 3rd - Feb 9th and see that all shifts are complete.

 ​Once I get an answer as to why shifts were reverting back to incomplete I will share that here.

 Thanks,

 Roxana Cruz

                            On
                            Tue, 18 Feb at 11:50 AM
                            ,  Roxana Cruz <clearcaresupport@homecareassistance.com>  wrote:

 I have opened a ticket with ClearCare and has been escalated to their tier 2 team for them to investigate why shifts are reverting back to not complete for the week of Feb 3rd - Feb 9th.

                            On
                            Tue, 18 Feb at 11:44 AM
                            ,  Diane Aguilar <daguilar@homecareassistance.com>  wrote:

 Hi Roxana
 Good morning,

 I used edit and complete, then I tried the drop down to mark it complete.

 But they both turned up incomplete.
 Please help us Thank you.

 Best Regards,  Diane Aguilar Scheduler / Administrative Assistant  Home Care Assistance Victoria  1151 Oxford Street. ,Victoria BC  V8V 2V2  T: (250) 592-4881 Email: daguilar@homecareassistance.com      www:homecareassistancevictoria.ca Review our Book Series Like us on Facebook Home Care Assistance - Twitter

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