--00000000000086ec5006077622d3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable 4pm EST would work best for me. Thanks! On Wed, Oct 11, 2023 at 2:46=E2=80=AFPM Joey Taylor wrote: > Is everyone free to meet tomorrow at either 11 AM or 4 PM EST? Will be a > very quick meeting, I just want to get a final confirmation on how it wil= l > all work so I can prepare my team and the on-call managers!! > > On Wed, Oct 11, 2023 at 2:59=E2=80=AFPM Gabrielle Wolfe wrote: > >> Let me know @Mark Warner @Joey Taylor >> if you need me to hop on a call as well. >> >> Thanks! >> >> GW >> >> Gabrielle Wolfe >> * Please note my email has changed: * >> gwolfe@thekey.com >> +1-360-502-3020 >> TheKey.com >> [image: TheKey] >> >> >> On Wed, Oct 11, 2023 at 11:47=E2=80=AFAM Timothy Thomas = wrote: >> >>> Joey connect with Mark if you have any additional concerns, otherwise I >>> think we should pull the trigger here. >>> >>> On Wed, Oct 11, 2023 at 1:24=E2=80=AFPM Mark Warner >>> wrote: >>> >>>> We can sure have another meeting, but all that the Intake change >>>> amounts to is ... >>>> >>>> - Callers who press option 1 during Closed hours ONLY will be >>>> forwarded directly to Frax rather than ringing the On-Call group as it= is >>>> today. >>>> - Frax staff will have those direct numbers to each Lead group in >>>> cases where they might need to escalate a call. >>>> >>>> When you give me the go, I will make the changes during OPEN hours so >>>> that once CLOSED hours occur (including weekends and holidays), the >>>> described new call flow will activate. Again, please feel free to sch= edule >>>> a meeting if you'd like to talk a little more about it. >>>> >>>> Thanks! >>>> >>>> On Wed, Oct 11, 2023 at 12:09=E2=80=AFPM Joey Taylor >>>> wrote: >>>> >>>>> We are good to go!! >>>>> Would it be possible to do 1 more quick 10 meeting so I can fully >>>>> understand how the call process will go. >>>>> >>>>> Thanks, >>>>> >>>>> On Tue, Oct 10, 2023 at 9:26=E2=80=AFAM Timothy Thomas wrote: >>>>> >>>>>> Hi Mark, >>>>>> >>>>>> Yes I believe we are all set. I'll let @Joey Taylor >>>>>> make the final call. >>>>>> >>>>>> Thanks >>>>>> Tim >>>>>> >>>>>> On Mon, Oct 9, 2023 at 12:12=E2=80=AFPM Mark Warner >>>>>> wrote: >>>>>> >>>>>>> Hi all! Are we still on for tomorrow? If so, what time are we >>>>>>> thinking we want to make the changes? I have received the Intake D= IDs from >>>>>>> the Call Center staff so I am ready to go. Below is a reminder of = all the >>>>>>> new Lead groups we created for the Call Center to get a hold of the >>>>>>> appropriate folks. Thanks! >>>>>>> >>>>>>> *Calgary* >>>>>>> Lead group: Calgary Lead Group (Frax) - x800017 >>>>>>> Direct #: 408-669-2156 >>>>>>> Fwds to: Calgary-Winnipeg On-Call - x800995 >>>>>>> >>>>>>> *Vancouver* >>>>>>> Lead group: Vancouver Lead Group (Frax) - x1530006 >>>>>>> Direct #: 408-642-6774 >>>>>>> Fwds to: West Vancouver On-Call - x1530995 >>>>>>> >>>>>>> *Montreal* >>>>>>> Lead Group: Mon