--000000000000821347060776156f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Is everyone free to meet tomorrow at either 11 AM or 4 PM EST? Will be a very quick meeting, I just want to get a final confirmation on how it will all work so I can prepare my team and the on-call managers!! On Wed, Oct 11, 2023 at 2:59=E2=80=AFPM Gabrielle Wolfe = wrote: > Let me know @Mark Warner @Joey Taylor > if you need me to hop on a call as well. > > Thanks! > > GW > > Gabrielle Wolfe > * Please note my email has changed: * > gwolfe@thekey.com > +1-360-502-3020 > TheKey.com > [image: TheKey] > > > On Wed, Oct 11, 2023 at 11:47=E2=80=AFAM Timothy Thomas w= rote: > >> Joey connect with Mark if you have any additional concerns, otherwise I >> think we should pull the trigger here. >> >> On Wed, Oct 11, 2023 at 1:24=E2=80=AFPM Mark Warner >> wrote: >> >>> We can sure have another meeting, but all that the Intake change amount= s >>> to is ... >>> >>> - Callers who press option 1 during Closed hours ONLY will be forwarde= d >>> directly to Frax rather than ringing the On-Call group as it is today. >>> - Frax staff will have those direct numbers to each Lead group in case= s >>> where they might need to escalate a call. >>> >>> When you give me the go, I will make the changes during OPEN hours so >>> that once CLOSED hours occur (including weekends and holidays), the >>> described new call flow will activate. Again, please feel free to sche= dule >>> a meeting if you'd like to talk a little more about it. >>> >>> Thanks! >>> >>> On Wed, Oct 11, 2023 at 12:09=E2=80=AFPM Joey Taylor >>> wrote: >>> >>>> We are good to go!! >>>> Would it be possible to do 1 more quick 10 meeting so I can fully >>>> understand how the call process will go. >>>> >>>> Thanks, >>>> >>>> On Tue, Oct 10, 2023 at 9:26=E2=80=AFAM Timothy Thomas = wrote: >>>> >>>>> Hi Mark, >>>>> >>>>> Yes I believe we are all set. I'll let @Joey Taylor >>>>> make the final call. >>>>> >>>>> Thanks >>>>> Tim >>>>> >>>>> On Mon, Oct 9, 2023 at 12:12=E2=80=AFPM Mark Warner >>>>> wrote: >>>>> >>>>>> Hi all! Are we still on for tomorrow? If so, what time are we >>>>>> thinking we want to make the changes? I have received the Intake DI= Ds from >>>>>> the Call Center staff so I am ready to go. Below is a reminder of a= ll the >>>>>> new Lead groups we created for the Call Center to get a hold of the >>>>>> appropriate folks. Thanks! >>>>>> >>>>>> *Calgary* >>>>>> Lead group: Calgary Lead Group (Frax) - x800017 >>>>>> Direct #: 408-669-2156 >>>>>> Fwds to: Calgary-Winnipeg On-Call - x800995 >>>>>> >>>>>> *Vancouver* >>>>>> Lead group: Vancouver Lead Group (Frax) - x1530006 >>>>>> Direct #: 408-642-6774 >>>>>> Fwds to: West Vancouver On-Call - x1530995 >>>>>> >>>>>> *Montreal* >>>>>> Lead Group: Montreal Lead Group (Frax) - x1070013 >>>>>> Direct #: 408-669-5601 >>>>>> Fwds to: Montreal English On-Call - x1070055 >>>>>> >>>>>> *Ontario* >>>>>> Lead Group: Ontario Lead Group (Frax) -