--00000000000080a44c05f52b6193 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable *SLI Weekly Snapshot (2/13 - 2/19)* Hello, all! Provided below is the SLI weekly snapshot for all submissions. Please lookout for calendar invites shortly. Thank you! Service Level Intervention: Created Date Office Region of the Client Office Location of the Client Service Level Intervention: Created By Service Level Intervention: Service Level Intervention Name Referral Account: Account Name Start of Care Date Status of the Client Relationship Status of the Referral Acct Relationship Status of the Referral Partner Relation Client Name Stated Animal Kingdom from Opportunity Type of incident Describe details of Service Incident What intervention has been done or plan Client Response to Service Failure Is this 1st Service Failure w/REF ACCT Referral Account: Clients Referred Referral Account: Opportunities Referred Referral Account: Active Clients Referral Account: growth Month over Month Referral Account: Lifetime Revenue 2/13/2023 Texas Fortworth Fred Montoya Staff issues Stonecreek North Richland Hills 2/8/2023 Red: the Client has been lost Resolved and saved green Geneva Sluder Cheetah Service Issue staff was watching tv mom was in the bathroom by herself and urinated on the floor. Daughter asked Caregiver to help and she replied I'm only her for companionship and didn't help Caregiver pulled from shift but client exited service. Ended service Yes 0 0 2/13/2023 Texas Anderson Mill Jennifer Passons Resolutions Client cg complaint Resolutions Hospice Austin 1/28/2023 No Impact Resolved and saved green Rosita Martinez Cheetah Service Issue Client complained to the social worker at Resolutions Hospice. Way too many different cg's are coming out and only one of them, they feel, is qualified. Family is not satisfied with staffing. I told the sw at Resolutions that I would report the complaint so it would be on the radar and addressed. Yes 0 0 $1,895.49 2/13/2023 Texas Fortworth Samantha Hernandez Staff issues Encompass Health Rehabilitation Hospital of City View 2/12/2023 Green: the Client has been recovered Resolved and saved green Ada and Jim Crawford Elephant Service Issue Daughter called me Friday upset on Shannon's lack of communication. She said they completed the assessment Wednesday at 5 and Shannon said she would email her the paperwork. Shannon didn't email the paperwork until Friday afternoon. She was not impress paperwork received and they did start care on Sunday. Hoping communication is better and perform accordingly. Other Yes 0 0 $28,427.15 2/13/2023 Bay Area Los Gatos Kevin Symes RuthAnn Loney - CG late arrival/early departure The Terraces of Los Gatos 1/30/2023 Red: the Client has been lost Pending orange RuthAnn Loney Cheetah Service Issue Caregiver showed up 45 minutes late for night shift, and then left at 6am, but the shift should have gone to 7:30am, but caregiver didn't know because SM didn't update clearcare an