--00000000000017954e05f5b3235d Content-Type: multipart/alternative; boundary="00000000000017954d05f5b3235c" --00000000000017954d05f5b3235c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable *SLI Weekly Snapshot (2/20 - 2/26)* Hello, all! Provided below is the SLI weekly snapshot for all submissions. Please lookout for calendar invites shortly. Thank you! REMINDER: For access to all SLI's and in real-time, please locate in Salesforce under "Service Level Intervention". Filtering is available by region as seen in the picture below. [image: Screen Shot 2023-02-27 at 10.59.27 AM.png] Service Level Intervention: Created Date Office Region of the Client Office Location of the Client Service Level Intervention: Created By Service Level Intervention: Service Level Intervention Name Referral Account: Account Name Start of Care Date Status of the Client Relationship Status of the Referral Acct Relationship Status of the Referral Partner Relation Client Name Stated Animal Kingdom from Opportunity Type of incident Describe details of Service Incident What intervention has been done or plan Client Response to Service Failure Is this 1st Service Failure w/REF ACCT Referral Account: Clients Referred Referral Account: Opportunities Referred Referral Account: Active Clients Referral Account: Lifetime Revenue 2/20/2023 New Jersey and Pennsylvania Central NJ Lance Abalos Irvin Bell Gr= een Hill Green: the Client has been recovered Resolved and saved green Irvin Bell Billing Concern Irvin Bell was referred to me and was closed lost due to client running low on funds and was going to medicaid and was lost to Bayada who accepted private pay to medicaid updated SW. She understood and said would continue to refer. will stop by there this week to stay top of mind Other Yes 0 0 $36,082.01 2/20/2023 New Jersey and Pennsylvania Southern NJ Gerald Saluti Jean Smock - Service Failure VNA Health Group- Monmouth Red: the Client has been lost Resolved and saved green Jean Smock Unable to Staff Client was supposed to start services on either 2/18 or 2/19 (Flexible on start date). We were unable to staff the case even with the flexibility in the start date. As a result of not being able to staff either date to start the case the family found anot Unfortunately the client has been lost but the relationship with the referral partner is intact. Other No 0 0 $41,117.27 2/21/2023 Connecticut Stratford Christine Cocotas Martha Fleisher - SLI 1 T= he Residence At Selleck's Woods 7/7/2022 Yellow: the Client is recoverable with an intervention Pending orange Martha Fleischer Elephant Service Issue= 1. Martha came on service with us in August, she had some skin tears and needed updates to her care plan in October according to the DNS but none of that has been updated in the care plan that is in the binder in her apartment. DNS indicated she spoke wit ED was emailed by Christine Cocotas on 2/21 that concerns were addressed with operations management. Care p