Good Morning Tim, I have spoke with Montreal Client POA Jarmila Frydl's POA Milena Frydl and last month she sent us two E-Transfers for payment towards their last invoice but we also charged their credit card for the full amount totaling $7,263.55 There are currently two E-transfer amounts that are sitting unallocated in QB, would we be able to refund the client back today 10/17/2023 $3000 10/19/2023 $1,263.55 Total refund: $4,263.55 Lito Delapena Help Desk Manager Billing@thekey.com 866-226-1702 *Please note we are closed on Thursday 11/23/2023 & Friday 11/24/2023 in observance of the Thanksgiving Holiday*
On
Tue, 21 Nov at 7:31 PM
, 1000000000038371 Jarmila Frydl (Montreal) <milenafrydl@yahoo.com> wrote:
Hello,
as I have already emailed you I have been charged twice for your services.
I have not received any response from you as of today.
I need you to e-transfer back $4263.55 to the account of my mother (invoice #50624) as that amount has already been charged to my credit card.
Please confirm the receipt of this email.
If you may have any questions or require clarifications do not hesitate to contact me.
Thank you for giving this matter your attention.
Best Regards,
M.Frydl