Awesome! Thanks!
Amanda Ilines
Home Care Liaison
437-908-1030
TheKey.ca
On Wed, Feb 11, 2026 at 4:13 PM Aaron Worob <itsupport@thekey.com> wrote:
> Hi Amanda,
>
> As far as I know, FedEx does not check any sort of ID, so anyone should be
> able to sign for it. I did not ask for a signature, but anything insured
> for more than $500 requires one by FedEx policy.
>
> Thank you,
> Aaron Worob
> Network/Systems Administrator
> *aaron.worob@thekey.com <aaron.worob@thekey.com>*
> [image: TheKey] <https://homecareassistance.com/>
> On Wed, 11 Feb at 4:10 PM , Amanda Ilines <amanda.ilines@thekey.com>
> wrote:
>
> Do you know if anyone can sign for it? Or does it have to be me that is
> there to get and sign for the phone?
>
> Thanks!
>
> Amanda Ilines
> Home Care Liaison
> TheKey
>
> 437-908-1030
> amanda.ilines@thekey.com
> TheKey.ca <http://thekey.ca/>
> *Changing the Way the World Ages *
>
> [image: TheKey]
>
>
>
> On Wed, Feb 11, 2026 at 3:25 PM Aaron Worob <itsupport@thekey.com> wrote:
>
>> Hi Amanda,
>>
>> I shipped an iPhone 15 Pro Max to you via FedEx. The tracking number is:
>> 888697163945, and delivery is scheduled for Friday 2/13. Due to the value
>> of the phone, the delivery will require a signature. I also made sure any
>> import fees would be charged to our account, so you do not need to worry
>> about paying those, if they apply.
>>
>> The device is coming to you unconfigured, so you should be able to use
>> the initial setup wizard to transfer your data by holding the two phones
>> close to one another. Please let me know when you receive the new device,
>> and I will submit a request to move service with Rogers.
>>
>> Thank you,
>> Aaron Worob
>> Network/Systems Administrator
>> *aaron.worob@thekey.com <aaron.worob@thekey.com>*
>> [image: TheKey] <https://homecareassistance.com/>
>> On Tue, 10 Feb at 9:48 AM , TheKey Support <itsupport@thekey.com> wrote:
>>
>> Sounds great, thank you!
>>
>> On Tue, Feb 10, 2026 at 9:43 AM Aaron Worob <itsupport@thekey.com> wrote:
>>
>>> Hi Amanda,
>>>
>>> I have an iPhone 15 Pro Max that is specifically purchased for the HCL
>>> team, and I'm working to configure it to ship to you. I will relay the
>>> FedEx tracking once I have it. After the device is received, we will need
>>> to work through Rogers to transfer service to the new device.
>>>
>>> Thank you,
>>> Aaron Worob
>>> Network/Systems Administrator
>>> *aaron.worob@thekey.com <aaron.worob@thekey.com>*
>>> [image: TheKey] <https://homecareassistance.com/>
>>> On Tue, 10 Feb at 9:39 AM , Sushmita R <itsupport@thekey.com> wrote:
>>>
>>> Hi Timothy,
>>>
>>> Thank you for your response:)
>>>
>>> Your support ticket #1423453 has been escalated to our senior team to
>>> ensure you receive the highest level of expertise and a swift resolution.
>>> You'll be contacted directly by a senior support specialist with updates
>>> and further assistance. For real-time updates, feel free to click on
>>> https://hca.freshdesk.com/helpdesk/tickets/1423453. We appreciate your
>>> patience and are here to ensure your satisfaction.
>>>
>>>
>>>
>>> *RegardsSushmita R*
>>> Service Desk Engineer
>>> Sushmita.r@Thekey.com
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>> We are Happy to Assist You!
>>>
>>> On Tue, 10 Feb at 9:37 AM , Amanda Ilines <amanda.ilines@thekey.com>
>>> wrote:
>>>
>>> The best shipping address is:
>>>
>>> 1369 Creekwood Trail
>>> <https://www.google.com/maps/search/1369+Creekwood+Trail+%0D%0D%0A%0D%0D%0A%0D%0D%0A%0D%0D%0A+Oakville,+ON,+Canada+%0D%0D%0A%0D%0D%0A%0D%0D%0A%0D%0D%0A+L6H6C7?entry=gmail&source=g>
>>>
>>> <https://www.google.com/maps/search/1369+Creekwood+Trail+%0D%0D%0A%0D%0D%0A%0D%0D%0A%0D%0D%0A+Oakville,+ON,+Canada+%0D%0D%0A%0D%0D%0A%0D%0D%0A%0D%0D%0A+L6H6C7?entry=gmail&source=g>
>>> Oakville, ON, Canada
>>> <https://www.google.com/maps/search/1369+Creekwood+Trail+%0D%0D%0A%0D%0D%0A%0D%0D%0A%0D%0D%0A+Oakville,+ON,+Canada+%0D%0D%0A%0D%0D%0A%0D%0D%0A%0D%0D%0A+L6H6C7?entry=gmail&source=g>
>>>
>>> <https://www.google.com/maps/search/1369+Creekwood+Trail+%0D%0D%0A%0D%0D%0A%0D%0D%0A%0D%0D%0A+Oakville,+ON,+Canada+%0D%0D%0A%0D%0D%0A%0D%0D%0A%0D%0D%0A+L6H6C7?entry=gmail&source=g>
>>> L6H6C7
>>> <https://www.google.com/maps/search/1369+Creekwood+Trail+%0D%0D%0A%0D%0D%0A%0D%0D%0A%0D%0D%0A+Oakville,+ON,+Canada+%0D%0D%0A%0D%0D%0A%0D%0D%0A%0D%0D%0A+L6H6C7?entry=gmail&source=g>
>>>
>>> Thanks,
>>>
>>> Amanda Ilines
>>> Home Care Liaison
>>> 437-908-1030
>>> TheKey.ca
>>>
>>>
>>>
>>>
>>> On Tue, Feb 10, 2026 at 9:36 AM Sushmita R <itsupport@thekey.com> wrote:
>>>
>>>> Hi Timothy,
>>>>
>>>> Good day!
>>>>
>>>> Thank you for reaching out The KEY IT service desk.
>>>>
>>>> To proceed further with the request for your new iPhone, we require the
>>>> following information:
>>>>
>>>> - *Shipping Address:* (Please provide the full address where the
>>>> device should be delivered).
>>>>
>>>> Once we have these details, we will move forward with the order.
>>>> Looking forward to your response.
>>>>
>>>> Thank you,
>>>>
>>>>
>>>> *RegardsSushmita R*
>>>> Service Desk Engineer
>>>> Sushmita.r@Thekey.com
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>> We are Happy to Assist You!
>>>>
>>>> On Tue, 10 Feb at 9:13 AM , Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>> Hi,
>>>>
>>>> We need to order a new iPhone for our HCL @Amanda Ilines
>>>> <amanda.ilines@thekey.com> in Oakville. We've reviewed all the
>>>> hardware we have in office and none of it is worth repurposing.
>>>>
>>>> Thank you
>>>> Tim
>>>>
>>>> --
>>>>
>>>> *Tim Thomas*
>>>> Head of Midwest & Canada Divisions | *TheKey*
>>>> Mobile: 514.591.9387
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>> 1423453:611100
>