--0000000000006bd82905eca9cf60 Content-Type: text/plain; charset="UTF-8" Thank you all for the questions I have received and for your review/efforts here. Just sending another message in case this slipped through anyone's inbox. I will send another pair of follow ups next week as rates get entered and then finalized at the tail end of the week for the initial batch of increases. And will follow up with the later groups in the weeks following. Please feel free to reach out with any other questions. On Wed, Nov 2, 2022 at 9:36 PM Benjamin Lewis wrote: > Hi all, > > Thank you to everyone for all of the help with responding to the various > inquiries I have received back from clients after emails and letters were > distributed (and for the help with the ones I'm sure I didn't hear about). > > We are approaching the implementation date of the rates, so I want to > ensure all teams are on track to get rates updated in Clearcare and to > provide an adjustment to effective dates that was made to a small portion > of letters. > > In the tracking spreadsheet here: > https://docs.google.com/spreadsheets/d/1KAYFq0_tNk1oWUL9Y-ZPS0wxglB2iwxK3WL2nxY7gjk/edit#gid=1683091659 > > I have updated *column A* with a column for you and your teams to > indicate clients where exceptions were made to retain the client after > letters and emails went out. Please mark those clients with a 'x'. > > *Column B *has been updated with the *effective date communicated to the > clients*. There are a few cases *where there was no email to send the > letter to or emails that kicked back as undeliverable the effective date of > those cases were changed to 11/21 to allow for proper mailing time per our > legal team. *I have called out those clients specifically with an updated > effective date in column B, or you can reference who they are in this > folder: > https://drive.google.com/drive/folders/1XabDMOXw2yYYocEHxLrSUyT6M90lH1R2?usp=sharing > > I am updating the other folder of PDFs to remove this population to avoid > confusion, but please don't hesitate to reach out if you want to confirm > any of the rates/effective dates/etc. > > As I mentioned in our meetings, I do encourage you to continue to > communicate these rate changes to any important clients in the population. > While I can confirm all communication has gone out, you never know if > emails go to spam or letters are accidentally tossed for some individuals. > > Again, please reach out with any questions/issues and thank you for all of > your collaboration on this. > > > -- > Ben Lewis > Director, Analytics and Reporting > benjamin.lewis@TheKey.com > (858) 945-4975 > TheKey.com > [image: TheKey] > --0000000000006bd82905eca9cf60 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you all for the questions I have received and for yo= ur review/efforts here. Just sending another message in case this slipped t= hrough anyone's inbox. I will send another pair of follow ups next week=