Re: Reimbursement Request

Perfect, just joined

On Fri, Nov 21, 2025 at 1:34 PM Lito Delapena <lito.delapena@thekey.com>
wrote:

> Wonderful, invite sent.
>
> Lito Delapena
>
> Customer Contact and Collections Manager | TheKey
>
> Mobile: 619-722-8561
>
> <http://www.thekey.com>
>
>
>
> On Fri, Nov 21, 2025 at 10:30 AM Laura Horval <lhorval@thekey.com> wrote:
>
>> That sounds great!
>>
>> On Fri, Nov 21, 2025 at 1:29 PM Lito Delapena <lito.delapena@thekey.com>
>> wrote:
>>
>>> Of course, I'm available now if you are and Will to hop on a call. I can
>>> send an invite
>>>
>>>
>>> Lito Delapena
>>>
>>> Customer Contact and Collections Manager | TheKey
>>>
>>> Mobile: 619-722-8561
>>>
>>> <http://www.thekey.com>
>>>
>>>
>>>
>>> On Fri, Nov 21, 2025 at 10:28 AM Laura Horval <lhorval@thekey.com>
>>> wrote:
>>>
>>>> Good Afternoon Lito,
>>>>
>>>> Any chance you are available to hop on a call today to discuss?
>>>>
>>>> On Fri, Nov 21, 2025 at 12:13 PM Lito Delapena <
>>>> lito.delapena@thekey.com> wrote:
>>>>
>>>>> Thank you for looping me in @Michelle Schefter
>>>>> <michelle.Kenaga@thekey.com>
>>>>>
>>>>> @Laura Horval <lhorval@thekey.com>  @Will Reid <wreid@thekey.com>
>>>>> May I request specific dates, shifts or CGs that make up the $7,032 credit
>>>>> that is needed? In review of their current AR they have an outstanding
>>>>> balance so i'd like to confirm if these invoices connect to what we need to
>>>>> complete a credit for
>>>>>
>>>>> Thank you,
>>>>>
>>>>> Lito Delapena
>>>>>
>>>>> Customer Contact and Collections Manager | TheKey
>>>>>
>>>>> Mobile: 619-722-8561
>>>>>
>>>>> <http://www.thekey.com>
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Nov 21, 2025 at 8:55 AM Michelle Schefter <
>>>>> michelle.kenaga@thekey.com> wrote:
>>>>>
>>>>>> Thank you, Will, for the background here. I approve moving forward.
>>>>>> Looping in Lito Delapena and Lyndsey Organ to help support this request.
>>>>>> While I can’t guarantee that we’ll be able to expedite the refund
>>>>>> check, we will explore all available options to see what can be done to
>>>>>> move this along as quickly as possible. Will circle back with an update
>>>>>> asap.
>>>>>>
>>>>>> *Michelle Schefter*
>>>>>>
>>>>>> Director of Finance | *TheKey*
>>>>>>
>>>>>> Phone: 408.837.0579
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> <https://link.edgepilot.com/s/a8050378/qe9A5s-_YU2yE4HySjz87g?u=http://www.thekey.com/>
>>>>>>
>>>>>> ------------------------------
>>>>>> *From:* Will Reid <wreid@thekey.com>
>>>>>> *Sent:* Friday, November 21, 2025 6:55 AM
>>>>>> *To:* Laura Horval <lhorval@thekey.com>
>>>>>> *Cc:* Michelle Schefter <michelle.Kenaga@thekey.com>; Timothy Thomas
>>>>>> <tt@thekey.com>
>>>>>> *Subject:* Re: Reimbursement Request
>>>>>>
>>>>>> Thanks Laura.
>>>>>>
>>>>>> Michelle, Tim and I discussed this yesterday. He recommended sending
>>>>>> this request to you for the fastest processing.
>>>>>>
>>>>>> Thank you,
>>>>>>
>>>>>>
>>>>>> *Will Reid*
>>>>>>
>>>>>> Partner | TheKey
>>>>>>
>>>>>> Mobile: 513.707.2304
>>>>>>
>>>>>> <http://www.thekey.com>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, Nov 21, 2025 at 8:57 AM Laura Horval <lhorval@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>> Good Morning Michelle,
>>>>>>
>>>>>> We recently learned there was a miscommunication regarding how we
>>>>>> billed time for our partnership account with Key Cleaning at the Deupree
>>>>>> House. Consequently, we owe them a $7,032 credit that requires processing
>>>>>> as soon as possible. Can we please get a check sent to them next week?
>>>>>> Please make the check out to Deupree House and send it to:
>>>>>>
>>>>>> Emerson Stambaugh
>>>>>> 3939 Erie Avenue
>>>>>> <https://www.google.com/maps/search/3939+Erie+Avenue+%0D%0A+Cincinnati,+Oh+45208?entry=gmail&source=g>
>>>>>>
>>>>>> <https://www.google.com/maps/search/3939+Erie+Avenue+%0D%0A+Cincinnati,+Oh+45208?entry=gmail&source=g>
>>>>>> Cincinnati, Oh 45208
>>>>>> <https://www.google.com/maps/search/3939+Erie+Avenue+%0D%0A+Cincinnati,+Oh+45208?entry=gmail&source=g>
>>>>>>
>>>>>> <https://www.google.com/maps/search/3939+Erie+Avenue+%0D%0A+Cincinnati,+Oh+45208?entry=gmail&source=g>
>>>>>>
>>>>>>
>>>>>> <https://www.google.com/maps/search/3939+Erie+Avenue+%0D%0A+Cincinnati,+Oh+45208?entry=gmail&source=g>
>>>>>>
>>>>>> Laura Horval MSW LSW
>>>>>>
>>>>>>
>>>>>> General Manager | TheKey
>>>>>>
>>>>>> Office: 513-891-2273
>>>>>>
>>>>>> Mobile: 513-535-0558
>>>>>>
>>>>>>
>>>>>> *Aging Life Care Professional™; CDP®*
>>>>>> *PAC® Consultant; **PAC® Coach*
>>>>>> *Please note my email has changed: *
>>>>>> lhorval@thekey.com <https://brand.thekey.com/esg/lhorval@thekey.com>
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>>>>>>
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>>>>>>
>>>>>>
>>>>>>