--000000000000ca8beb0638658173 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Please refrain from deviating from the best practice.. There really should be no "exceptions" to data security. Thanks , Terrence On Tue, Jun 24, 2025 at 8:33=E2=80=AFPM Germaine Daniels wrote: > Hi Troy, > > Thank you for your valuable feedback. > > We understand the importance of security best practices, and we agree tha= t > sending sensitive information via email attachments is not ideal. Our > payroll team typically saves all files in a secure shared folder, and we > intend to strictly adhere to this protocol moving forward to safeguard > sensitive data. > > The deviation from our normal practice in this instance was a one-off to > quickly resolve the urgent issue of obtaining the necessary data, thereby > preventing a delay in payroll processing. > > Thanks, > > Germaine DanielsPayroll Director > germaine.daniels@thekey.com > Phone: 562-380-3662 > TheKey.com > > > On Tue, Jun 24, 2025 at 4:28=E2=80=AFPM Troy Riha = wrote: > >> Very happy this was resolved relatively quickly. I do have 1 call out >> and request for everyone, as a security best practice is not recommended= to >> send attachments over email that contain sensitive information such as >> name, SSN, pay etc. >> >> A preferred method to improve control if the data is required to be >> shared would be to leverage a shared drive and just email the link, that >> way we can set permission on who can access, and more easily control the >> life of the data. >> >> Thank you in advance >> >> Troy >> >> >> >> On Tue, Jun 24, 2025 at 10:38=E2=80=AFAM Irin Eva = wrote: >> >>> Thank you all for your help today. We truly appreciate your support in >>> resolving this issue. >>> >>> I'm happy to report that Montreal is also working now. >>> >>> Thanks, >>> Irin >>> >>> On Tue, Jun 24, 2025 at 1:30=E2=80=AFPM Tala Barakat >>> wrote: >>> >>>> Hi Team, >>>> >>>> Just an update on the cause of the issue: There was an update that was >>>> put in place over the weekend. In order to resolve the issue they need= ed to >>>> roll back the update, which required a bit of time. Both sites are >>>> functioning as Roxana mentioned. Please let us know if anything else c= omes >>>> up. >>>> >>>> >>>> Best, >>>> *Tala Barakat* >>>> Product Owner >>>> [image: TheKey] >>>> >>>> >>>> On Tue, Jun 24, 2025 at 12:40=E2=80=AFPM Roxana Cruz >>> clearcaresupport@homecareassistance.com> wrote: >>>> >>>>> You're welcome! I will let you know when Montreal is good to run as >>>>> well. >>>>> >>>>> On Tue, 24 Jun at 12:39 PM , Irin Eva wrote: >>>>> Hi Roxana, >>>>> >>>>> It's working now! Thank you so much for your help today. We really >>>>> appreciate it. >>>>> >>>>> Thanks, >>>>> Irin >>>>> >>>>> On Tue, Jun 24, 2025 at 12:34=E2=80=AFPM Roxana Cruz >>>> clearcaresupport@homecareassistance.com> wrote: >>>>> >>>>>> Irin, >>>>>> >>>>>> Can you try Vancouver? >>>>>> >>>>>> >>>>>> On Tue, 24 Jun at 12:14 PM , Iri