Re: Fwd: Urgent : Unable to download Vancouver Employee file - [#1131250]

--000000000000ab51da06385a9945 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Troy, Thank you for your valuable feedback. We understand the importance of security best practices, and we agree that sending sensitive information via email attachments is not ideal. Our payroll team typically saves all files in a secure shared folder, and we intend to strictly adhere to this protocol moving forward to safeguard sensitive data. The deviation from our normal practice in this instance was a one-off to quickly resolve the urgent issue of obtaining the necessary data, thereby preventing a delay in payroll processing. Thanks, Germaine DanielsPayroll Director germaine.daniels@thekey.com Phone: 562-380-3662 TheKey.com On Tue, Jun 24, 2025 at 4:28=E2=80=AFPM Troy Riha wr= ote: > Very happy this was resolved relatively quickly. I do have 1 call out an= d > request for everyone, as a security best practice is not recommended to > send attachments over email that contain sensitive information such as > name, SSN, pay etc. > > A preferred method to improve control if the data is required to be share= d > would be to leverage a shared drive and just email the link, that way we > can set permission on who can access, and more easily control the life of > the data. > > Thank you in advance > > Troy > > > > On Tue, Jun 24, 2025 at 10:38=E2=80=AFAM Irin Eva w= rote: > >> Thank you all for your help today. We truly appreciate your support in >> resolving this issue. >> >> I'm happy to report that Montreal is also working now. >> >> Thanks, >> Irin >> >> On Tue, Jun 24, 2025 at 1:30=E2=80=AFPM Tala Barakat >> wrote: >> >>> Hi Team, >>> >>> Just an update on the cause of the issue: There was an update that was >>> put in place over the weekend. In order to resolve the issue they neede= d to >>> roll back the update, which required a bit of time. Both sites are >>> functioning as Roxana mentioned. Please let us know if anything else co= mes >>> up. >>> >>> >>> Best, >>> *Tala Barakat* >>> Product Owner >>> [image: TheKey] >>> >>> >>> On Tue, Jun 24, 2025 at 12:40=E2=80=AFPM Roxana Cruz >> clearcaresupport@homecareassistance.com> wrote: >>> >>>> You're welcome! I will let you know when Montreal is good to run as >>>> well. >>>> >>>> On Tue, 24 Jun at 12:39 PM , Irin Eva wrote: >>>> Hi Roxana, >>>> >>>> It's working now! Thank you so much for your help today. We really >>>> appreciate it. >>>> >>>> Thanks, >>>> Irin >>>> >>>> On Tue, Jun 24, 2025 at 12:34=E2=80=AFPM Roxana Cruz >>> clearcaresupport@homecareassistance.com> wrote: >>>> >>>>> Irin, >>>>> >>>>> Can you try Vancouver? >>>>> >>>>> >>>>> On Tue, 24 Jun at 12:14 PM , Irin Eva wrote: >>>>> Hi Germaine, >>>>> >>>>> Noted with thanks. >>>>> >>>>> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email >>>>> - canadapayroll@thekey.com * >>>>> >>>>> Irin Nahar Eva, PCP, PLP (CPM) >>>>> Payroll Manager - Canada >>>>> *647-932-6409 * >>>>> irin.eva@thekey.com >>>>> [im