--000000000000050070062022e972 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable This looks good. Thanks for the review and update. I would think this is fine to send across= . On Tue, Aug 20, 2024 at 2:16=E2=80=AFPM Marc Atkinson = wrote: > Hi Dennis and Brian, > > Please see the attached 2023 account statement for Don Zasada. Lito and I > both thoroughly reviewed this. Some of the payments made on the January t= o > May 2023 invoices do not show a clear split because we do not have access > to the previous payment systems Bambora and Stripe. Based on what is post= ed > in Clearcare and in our payment tracking spreadsheet, it seems that these > January to May 2023 invoices were processed 100% from the SFMC account. > Beginning with DOS 6/1/23, payments were then split appropriately between > the two accounts. > > Kindly review and then confirm if your office approves of us sending this > over to Pat and her son. > > Thank you. > > > > > On Fri, 16 Aug at 10:28 AM , Marc Atkinson wrote: > Hi Pat, > > We wanted to reach out to let you know that we issued a credit memo of > $1,000.00 due to the multiple mistakes we made regarding payments for Don= 's > invoices. Please find the attached credit memo. This credit will be appli= ed > to the next invoice billed. > > The second refund check for $1,596.40 was mailed out yesterday morning, > and you should have it by the end of next week. We apologize for the dela= y > in mailing out the second refund check. > > We are working on putting together and more detailed 2023 payment report, > which we should have over to you by the beginning of next week. > > We appreciate your patience in these matters and apologize for the > mistakes and inconveniences. Moving forward, we will be processing paymen= ts > accurately. > > Thank you! > > Regards, > > Marc Atkinson > Billing Help Desk > 866-226-1702 > billing@thekey.com > 8:00AM-5:00PM EST Monday-Friday > > > 914427:611100 > --=20 Brian Boxall Client Success Manager Direct 431 887 1785 Office 204 489 6000 TheKey.ca [image: TheKey] --000000000000050070062022e972 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable This looks good. Thanks for the review = and=C2=A0update. I would think this is fine to send across. = On Tue, Au= g 20, 2024 at 2:16=E2=80=AFPM Marc Atkinson < billing@thekey.com > wrote: Hi Dennis and Brian, Please see the attached 2023 account statement for Don Zas= ada. Lito and I both thoroughly reviewed this. Some of the payments made on= the January to May 2023 invoices do not show a clear split because we do n= ot have access to the previous payment systems Bambora and Stripe. Based on= what is posted in Clearcare and in our payment tracking spreadsheet, it se= ems that these January to May 2023 invoices were processed 100% from the SF= MC account. Beginning with DOS 6/1/23, payments were then split appropriate= ly between the two accounts. Kindly review and then confirm if