Fwd: 158032 Don Zasada - Status of Refund Checks - [#914427]

----==_mimepart_66c4eb9db4dc_1e83fc3b509f44443631f1 Content-Type: multipart/alternative; boundary="--==_mimepart_66c4eb9db3e7_1e83fc3b509f4444363046"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_66c4eb9db3e7_1e83fc3b509f4444363046 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Dennis and Brian, Please see the attached 2023 account statement f= or Don Zasada. Lito and I both thoroughly reviewed this. Some of the paym= ents made on the January to May 2023 invoices do not show a clear split b= ecause we do not have access to the previous payment systems Bambora and = Stripe. Based on what is posted in Clearcare and in our payment tracking = spreadsheet, it seems that these January to May 2023 invoices were proces= sed 100% from the SFMC account. Beginning with DOS 6/1/23, payments were = then split appropriately between the two accounts. Kindly review and = then confirm if your office approves of us sending this over to Pat and h= er son. Thank you. = = On Fri, 16 Aug at 10:28 AM , Marc Atkinson wrote:= = Hi Pat, = = We wanted to reach out to let you know that we issued a credit memo of $= 1,000.00 due to the multiple mistakes we made regarding payments for Don'= s invoices. Please find the attached credit memo. This credit will be app= lied to the next invoice billed. = = The second refund check for $1,596.40 was mailed out yesterday morning, = and you should have it by the end of next week. We apologize for the dela= y in mailing out the second refund check. = = We are working on putting together and more detailed 2023 payment report= , which we should have over to you by the beginning of next week.=C2=A0 = = We appreciate your patience in these matters and apologize for the mista= kes and inconveniences. Moving forward, we will be processing payments ac= curately. = = Thank you! = = Regards, = = Marc Atkinson = Billing Help Desk = 866-226-1702 = billing@thekey.com = 8:00AM-5:00PM EST Monday-Friday ----==_mimepart_66c4eb9db3e7_1e83fc3b509f4444363046 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Dennis and Brian, Please see the attached 2023 account statement for Don Z= asada. Lito and I both thoroughly reviewed this. Some of the payments mad= e on the January to May 2023 invoices do not show a clear split because w= e do not have access to the previous payment systems Bambora and Stripe. = Based on what is posted in Clearcare and in our payment tracking spreadsh= eet, it seems that these January to May 2023 invoices were processed 100%= from the SFMC account. Beginning with DOS 6/1/23, payments were then spl= it appropriately between the two accounts. Kindly review and then confirm if your office approves o= f us sending this over to Pat and her son. Thank you. On Fri, 16 Aug at 10:28 AM , Marc Atkinson &l= t;billing@thekey.com> wrote: Hi Pat, We wanted to reach out to let you know that we issued a = credit memo of $1,000.00 due to the multiple mistakes we made regarding p= ayments for Don's invoices. Please find the attached credit memo. This cr= edit will be applied to the next invoice billed. The second refund check for $1,596.40 was mailed out yes= terday morning, and you should have it by the end of next week. We apolog= ize for the delay in mailing out the second refund check. We are working on putting together and more detailed 202= 3 payment report, which we should have over to you by the beginning of ne= xt week.=C2=A0 We appreciate your patience in these matters and apologi= ze for the mistakes and inconveniences. Moving forward, we will be proces= sing payments accurately. Thank you! Regards, Marc Atkinson Billing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST Monday-Friday 914427:611100 = ----==_mimepart_66c4eb9db3e7_1e83fc3b509f4444363046-- ----==_mimepart_66c4eb9db4dc_1e83fc3b509f44443631f1 Content-Type: application/vnd.openxmlformats-officedocument.spreadsheetml.sheet Content-Transfer-Encoding: base64 Content-Disposition: attachment; filename="Don Zasada - 2023 Account Statement.xlsx" Content-ID: UEsDBBQABgAIAAAAIQCeLGxvawEAABAFAAATAAgCW0NvbnRlbnRfVHlwZXNd LnhtbCCiBAIooAACAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAACslMFOwzAMhu9IvEOVK2qz cUAIrdthwBEmMR4gJO4aLU2iOBvb2+NmY0KorELrpVEb+/+/uHYms11jsi0E 1M6WbFyMWAZWOqXtqmTvy+f8nmUYhVXCOAsl2wOy2fT6arLce8C