--000000000000cc21f00600ed37d5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Laird & Leslie I am so sorry, I did not hear back from you when I sent last email (June 28) so I thought everything had been straightened out. I believe the issue is that if you are paying by check, that the checks get deposited 1x per month and there is a delay, I am forwarding all this information to accounting - but please let me know which invoices you are missing and I will send them to you asap. I am sorry for all the frustration that this is causing,and I will try to get this resolved as soon as possible. Thank you so much Cathy Cathy Gerth Case Manager Home Care Assistance 15331- 16 Ave #352 Surrey, B.C. V4A 1R6 ph: (604) 560-8629 (778) 279-3634 fax: (778) 279-3635 website: *www.homecareassistancevancouver.ca * Review our Book Series Read our Client Reviews https://www.youtube.com/watch?v=3DRX_4cCVybg8 On Thu, Jul 20, 2023 at 8:48=E2=80=AFAM Laird Miller wrote: > Good morning, > > A couple of things, a couple of weeks ago I received a call from your > corporate office in Miami asking about payment of my mom's account > balance. It appeared from my discussion with them that they were not awa= re > of the billing issues..ie payments not being reflected correctly on the > account). They were going to send me an email (it was Michela Hudgins wh= o > called)me so that I had their contact info. I have not received anything= . > > Also, I have not received any invoices from you in a very long time. I > can not pay invoices that I do not have. From my perspective I am up to > date vs the invoices that I have received. > > Please advise when you expect that I will receive the invoices that I > should be receiving. > > Regards, > > Laird > > On Wednesday, June 28, 2023 at 03:14:39 p.m. PDT, Cathy Gerth cgerth@thekey.com> wrote: > > > Hi Laird and Lesley > Please let me know if the invoicing has been straightened out for this > week as I am trying to make sure everything has been resolved. > Thank you so much > Cathy > > Cathy Gerth > Case Manager > Home Care Assistance > 15331- 16 Ave #352 > Surrey, B.C. V4A 1R6 > ph: (604) 560-8629 > fax: (778) 279-3635 > > > > > website: *www.homecareassistancevancouver.ca > * > Review our Book Series > Read our Client Reviews > https://www.youtube.com/watch?v=3DRX_4cCVybg8 > > > On Thu, Jun 22, 2023 at 4:26=E2=80=AFPM Cathy Gerth w= rote: > > Hi Laird and Lesley > This is what I have received so far, They have changed where the billing > is done . The cheques are received but not deposited yet, we always > received the cheques and marked account as paid and cheques were deposite= d > at end of month. > I have asked them to look into why it is changed and how to resolve the > issue. > I will continure to follow up. > Thank you so much > > Cathy > Cathy Gerth > Case Manager > Home Care Assistance > 15331- 16 Ave #352 > Surrey, B.C. V4A 1R6 > ph: (604) 560-8629 > fax: (778) 279-3635 > > > > > webs