--000000000000f2d86f0600ede24d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Cathy, I dont see the Careleads email. But yes that is correct. Carolina is depositing the cheques one a month. We dont accept cheque as payment method but make exceptions on case by case. @Michelle Hudgins For this client, we should followup when they are 45 days delay from invoice date. Thats what we should set terms. Cathy if you are going to reach out to client please let them know that we will change their terms so that they wont get collection calls until after cheques are deposited. thank you On Thu, Jul 20, 2023 at 11:58=E2=80=AFAM Cathy Gerth wr= ote: > Hi Laird & Leslie > I am so sorry, I did not hear back from you when I sent last email (June > 28) so I thought everything had been straightened out. > I believe the issue is that if you are paying by check, that the checks > get deposited 1x per month and there is a delay, I am forwarding all this > information to accounting - but please let me know which invoices you are > missing and I will send them to you asap. > I am sorry for all the frustration that this is causing,and I will try to > get this resolved as soon as possible. > Thank you so much > Cathy > > Cathy Gerth > Case Manager > Home Care Assistance > 15331- 16 Ave #352 > Surrey, B.C. V4A 1R6 > ph: (604) 560-8629 > (778) 279-3634 > fax: (778) 279-3635 > > > > > website: *www.homecareassistancevancouver.ca > * > Review our Book Series > Read our Client Reviews > https://www.youtube.com/watch?v=3DRX_4cCVybg8 > > > On Thu, Jul 20, 2023 at 8:48=E2=80=AFAM Laird Miller > wrote: > >> Good morning, >> >> A couple of things, a couple of weeks ago I received a call from your >> corporate office in Miami asking about payment of my mom's account >> balance. It appeared from my discussion with them that they were not aw= are >> of the billing issues..ie payments not being reflected correctly on the >> account). They were going to send me an email (it was Michela Hudgins w= ho >> called)me so that I had their contact info. I have not received anythin= g. >> >> Also, I have not received any invoices from you in a very long time. I >> can not pay invoices that I do not have. From my perspective I am up to >> date vs the invoices that I have received. >> >> Please advise when you expect that I will receive the invoices that I >> should be receiving. >> >> Regards, >> >> Laird >> >> On Wednesday, June 28, 2023 at 03:14:39 p.m. PDT, Cathy Gerth > cgerth@thekey.com> wrote: >> >> >> Hi Laird and Lesley >> Please let me know if the invoicing has been straightened out for this >> week as I am trying to make sure everything has been resolved. >> Thank you so much >> Cathy >> >> Cathy Gerth >> Case Manager >> Home Care Assistance >> 15331- 16 Ave #352 >> Surrey, B.C. V4A 1R6 >> ph: (604) 560-8629 >> fax: (778) 279-3635 >> >> >> >> >> website: *www.homecareassistancevancouver.ca >> * >> Review our Book Series >> Read our Client Revi