----==_mimepart_636c0127c0400_23d2afac18a84c8605377a Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Kathryn,=C2=A0 Thanks for reporting this to us. Do you have the na= me of the caregiver who was assigned the shift for today that was cancell= ed? I don't see the cancelled shift in ClearCare, and it will help to kno= w that info so the engineering team can check it out.=C2=A0 =E2=80=8B = Also, did Denise happen to send a screenshot when she reported this? = Thanks,=C2=A0 Grace Caregiver Connect Support = = On Wed, 9 Nov at 1:27 PM , KathrynNester wrote: Good Afternoon, = Denese Brown was not scheduled for today. She had a shift in her app sho= wing for 8am-8pm with Margot Sefarian. She went to the client's home assu= ming she was scheduled. The client ended up letting her stay for a few ho= urs so there is a shift in clear care now for this.=C2=A0 = = Also, there was a shift originally scheduled for today 8am-8pm with this= client that got cancelled but it was with an entirely different caregive= r. = = Thank you, = Kathryn -- = = Kathryn Nester Caregiver Ambassador Home Care Assistance Office:=C2=A0416= -488-8777 = = = Toronto, ON (EST) torontohomecareassistance.ca = --- = Read Our Testimonials = Join Our Newsletter = We Are Hiring! ----==_mimepart_636c0127c0400_23d2afac18a84c8605377a Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Kathryn,=C2=A0 Thanks for reporting this to us. Do you have the name of= the caregiver who was assigned the shift for today that was cancelled? I= don't see the cancelled shift in ClearCare, and it will help to know tha= t info so the engineering team can check it out.=C2=A0 =E2=80=8B Also, did Denise happen to send a screenshot when she re= ported this? Thanks,=C2=A0 Grace Caregiver Connect Support On Wed, 9 Nov at 1:27 PM , KathrynNester &l= t;knester@homecareassistance.com> wrote: Good Afternoon, Denese Brown was not scheduled for today. She had a shift in her app= showing for 8am-8pm with Margot Sefarian. She went to the client's home = assuming she was scheduled. The client ended up letting her stay for a fe= w hours so there is a shift in clear care now for this.=C2=A0 Also, there was a shift originally scheduled for today 8am-8pm with = this client that got cancelled but it was with an entirely different care= giver. Thank you, Kathryn -- Kathryn Nester Caregiver Ambassador Home Care Assistance Office:=C2=A0 416-488-= 8777 Toronto, ON (EST) torontohomecareassistan= ce.ca --- <a hre