--00000000000076cc0505ed0ed9c3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Melinda Oribe was originally scheduled. It looks like the on-call manager just slotted Denese's shift into that shift instead of adding a new one for it. Unfortunately no and by the time it came to me a new shift was already scheduled in clearcare Thank you, Kathryn On Wed, Nov 9, 2022 at 2:36 PM Grace Campoll wrote: > Hi Kathryn, > > Thanks for reporting this to us. Do you have the name of the caregiver wh= o > was assigned the shift for today that was cancelled? I don't see the > cancelled shift in ClearCare, and it will help to know that info so the > engineering team can check it out. > =E2=80=8B > Also, did Denise happen to send a screenshot when she reported this? > > > Thanks, > > Grace > Caregiver Connect Support > > On Wed, 9 Nov at 1:27 PM , KathrynNester > wrote: > Good Afternoon, > > Denese Brown was not scheduled for today. She had a shift in her app > showing for 8am-8pm with Margot Sefarian. She went to the client's home > assuming she was scheduled. The client ended up letting her stay for a fe= w > hours so there is a shift in clear care now for this. > > Also, there was a shift originally scheduled for today 8am-8pm with this > client that got cancelled but it was with an entirely different caregiver= . > > Thank you, > Kathryn > -- > *Kathryn Nester* > *Caregiver Ambassador* > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > 125403:611100 > --=20 *Kathryn Nester* *Caregiver Ambassador* Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! --00000000000076cc0505ed0ed9c3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Melinda Oribe was originally scheduled. It looks like the = on-call manager just slotted Denese's shift into that shift instead of = adding a new one for it.=C2=A0 Unfortunately no and by t= he time it came to me a new shift was already scheduled in clearcare Thank you, Kathryn On Wed, Nov 9, 2022 = at 2:36 PM Grace Campoll < app-support@homecareassistance.com > wrote: Hi Kathryn,=C2=A0 Thanks for reporting this to us. Do you have the name of t= he caregiver who was assigned the shift for today that was cancelled? I don= 't see the cancelled shift in ClearCare, and it will help to know that = info so the engineering team can check it out.=C2=A0 =E2=80=8B Also, did Denise happen to send a screenshot when she repo= rted this? Thanks,=C2=A0 Grace Caregiver Connect Support On Wed, 9 Nov at 1:27 PM , KathrynNester < knester@homecareassistance.= com > wrote: Good Afternoon, Denese Brown was not scheduled for today. She had a shift in her app s= howing for 8am-8pm with Margot Sefarian. She went to the client's home = assuming she was s