--0000000000005886e9062f103ed8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Michael is being charged 34.00 an hour at this time and Sandra is being charged 7.00 a hour for a couple care. We were charging just Michael 41.00 a hour which included Sandra. We didn= =E2=80=99t know we had to charge Sandra separately because billing told us when we started this we had to bill it to just Michael. Thank you Julie Sminchak *Julie Sminchak, LPN**General Manager/**Client Care Manager * *@ The Key* 5350 Transportation Blvd Ste.19 Garfield Hts, OH 44125 *Email*: Julie.sminchak@thekey.com *Cell*: 440-752-6270 *Office Number:* 440-332-0170 *Please leave a review for us on both Facebook and Google! * https://www.facebook.com/TheKeyCleveland Click here * for Google review* TheKey.com [image: TheKey] On Wed, Feb 26, 2025 at 1:50=E2=80=AFPM Julie Sminchak wrote: > No one caregiver. But 2 clients, a husband and wife. > > > > *Julie Sminchak, LPN**General Manager/**Client Care Manager * > *@ The Key* > 5350 Transportation Blvd Ste.19 > Garfield Hts, OH 44125 > *Email*: Julie.sminchak@thekey.com > *Cell*: 440-752-6270 > *Office Number:* 440-332-0170 > > *Please leave a review for us on both Facebook and Google! * > https://www.facebook.com/TheKeyCleveland > Click here > * for > Google review* > > TheKey.com > [image: TheKey] > > > On Wed, Feb 26, 2025 at 1:44=E2=80=AFPM Timothy Thomas wr= ote: > >> Are you using two caregivers? >> >> On Wed, Feb 26, 2025 at 12:36=E2=80=AFPM Julie Sminchak > julie.sminchak@thekey.com> wrote: >> >>> The issue is that Sandra has been a client but her couple care rate was >>> of 7.00 an hour was added into her husbands rate. We were told to add t= he >>> 7.00 an hour to the husbands hourly rate. So, it appears if we are not >>> providing services to her, but we where. It is just that her husbands r= ate >>> was increased by the 7.00 an hour . >>> How can we fix this because we provided the service. >>> Thank you >>> Julie Sminchak >>> >>> >>> *Julie Sminchak, LPN**General Manager/**Client Care Manager * >>> *@ The Key* >>> 5350 Transportation Blvd Ste.19 >>> >>> Garfield Hts, OH 44125 >>> >>> *Email*: Julie.sminchak@thekey.com >>> *Cell*: 440-752-6270 >>> *Office Number:* 440-332-0170 >>> >>> *Please leave a review for us on both Facebook and Google! * >>> https://www.facebook.com/TheKeyCleveland >>> Click here >>> * for >>> Google review* >>> >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Wed, Feb 26, 2025 at 1:25=E2=80=AFPM Donny Deshotels >> donny.deshotels@thekey.com> wrote: >>> >>>> Julie, >>>> >>>> I'm looping in Tim. Tim -