--000000000000374f3b062f100bc2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No one caregiver. But 2 clients, a husband and wife. *Julie Sminchak, LPN**General Manager/**Client Care Manager * *@ The Key* 5350 Transportation Blvd Ste.19 Garfield Hts, OH 44125 *Email*: Julie.sminchak@thekey.com *Cell*: 440-752-6270 *Office Number:* 440-332-0170 *Please leave a review for us on both Facebook and Google! * https://www.facebook.com/TheKeyCleveland Click here * for Google review* TheKey.com [image: TheKey] On Wed, Feb 26, 2025 at 1:44=E2=80=AFPM Timothy Thomas wrot= e: > Are you using two caregivers? > > On Wed, Feb 26, 2025 at 12:36=E2=80=AFPM Julie Sminchak > wrote: > >> The issue is that Sandra has been a client but her couple care rate was >> of 7.00 an hour was added into her husbands rate. We were told to add th= e >> 7.00 an hour to the husbands hourly rate. So, it appears if we are not >> providing services to her, but we where. It is just that her husbands ra= te >> was increased by the 7.00 an hour . >> How can we fix this because we provided the service. >> Thank you >> Julie Sminchak >> >> >> *Julie Sminchak, LPN**General Manager/**Client Care Manager * >> *@ The Key* >> 5350 Transportation Blvd Ste.19 >> >> Garfield Hts, OH 44125 >> >> *Email*: Julie.sminchak@thekey.com >> *Cell*: 440-752-6270 >> *Office Number:* 440-332-0170 >> >> *Please leave a review for us on both Facebook and Google! * >> https://www.facebook.com/TheKeyCleveland >> Click here >> * for >> Google review* >> >> TheKey.com >> [image: TheKey] >> >> >> On Wed, Feb 26, 2025 at 1:25=E2=80=AFPM Donny Deshotels > donny.deshotels@thekey.com> wrote: >> >>> Julie, >>> >>> I'm looping in Tim. Tim - please see the thread below regarding billed >>> hours and the incentive plan. I'm not sure I understand the >>> different interpretation of the hours. Our method in the dashboard and = the >>> one used by accounting for finalizing the billed hours uses all hours t= hat >>> are associated with revenue > 0 in a shift. >>> >>> Donny >>> VP, Data and Analytics >>> *225.916.9227 * >>> >>> >>> On Wed, Feb 26, 2025 at 9:52=E2=80=AFAM Julie Sminchak >> julie.sminchak@thekey.com> wrote: >>> >>>> >>>> >>>> >>>> So, the issue is Sandra Cianciolo. We have had her as a client since >>>> Jan 3 2023. She started as a couple care her and her Husband at the t= ime >>>> and was being billed for the hourly rate and the 7 an hour. Because th= at is >>>> what we were told to do that from billing. Now we need 61.8 hrs or we = lose >>>> a key. So, How can we go back and fix the Clerical issue? Do I need >>>> billing to fix it? Please let me know. We have worked hard to get whe= re we >>>> are today. We are technically losing 2 keys over this Issue?I believe= . >>>> Please let me know how we can resolve this 61.8 hrs. That is >>>> actually 115.03 hours, because of Sandra. >>>> >>>> Thank you >>>> Julie Sminchak >>>> >>>> >>>> https://hcacinci.clearcareonline.com/reports