--0000000000007809ff060e386272 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Perfect, Sue McMaster said that what she was billed is different then the amount on her invoice. Can we resend the Invoice with the correct amount, I think scheduling adjusted a shift. Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Fri, Jan 5, 2024 at 12:03=E2=80=AFPM Alejandro Aponte wrote: > You're most welcome! I miss spoke Vashon and Chuck it is client Maureen > Haney that is okay with the duplicate payment being applied to future > invoices NOT Sandra Redmon. > > > > > Thanks, > > Vashon Palloo > > > Billing@thekey.com > 866-226-1702 > > > On Fri, 5 Jan at 1:48 PM , Shawntel Sousa > wrote: > Hi, > > I appreciate this effort and I know the clients do as well. > I will contact those last clients as 1 is non-verbal and can talk on the > phone one lives outside the country and the time zone is way off. > > Thank you again for all your efforts and how quickly it was done today. > > *Thank you,* > *Shawntel Sousa, LPN* > Client Success Manager > > Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: > 778-279-3634 > *TheKey.ca * > > [image: TheKey] > > > > On Fri, Jan 5, 2024 at 11:40=E2=80=AFAM Alejandro Aponte paymentapplication@thekey.com> wrote: > >> Hi Shawntel, >> >> I went ahead and spoke to all impacted client payers and let them know o= f >> the refund we are processing, I left a VM for 3 but provided our direct >> billing support info to reach us with any questions. Those I did have on >> the phone I also reviewed Versapay and how payments will be processed fr= om >> this system moving forward. All understood and thanked me for my time, >> Sandra Redmon would like to use the dup payment for this weeks invoice i= f >> possible @Vashon. >> >> I was not able to contact Bev and Sam Mozell, or Doreen Powell since >> there were not client contact info in clear care. I also did not contact >> Sue McMaster as they are non-verbal and we do not have the ability to te= xt. >> Please provide contact info if you would like me to reach out them as we= ll! >> >> >> Thanks, >> >> Alejandro Aponte >> >> >> Billing@thekey.com >> 866-226-1702 >> >> >> On Fri, 5 Jan at 11:58 AM , Alejandro Aponte wrote: >> Hi Shawntel, >> >> We are requesting the below impacted clients to be refunded as they were >> double charged. My team will also be contacting all impacted clients >> letting them know about the issue and refund needed. Sending ticket to y= ou >> Vashon to complete. >> >> Client ID Client Name Status Date Transaction Amount >> 146872 Aileen Wilkins PAID 12/30/2023 $ >> 1,123.96 >> 150699 Bev and Sam Mozell PAID 12/30/2023 $ >> 310.80 >> 151622 Doreen Powell PAID 12/30/2023 $ >> 819.00 >> 146873 Georgia Cairns PAID 12/30/2023 $ >> 1,317.79 >> 149143 John/Joan Thomson PAID 12/30/20