----==_mimepart_6598529bb0243_2223fbc288b86b0111200533 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable You're most welcome! I miss spoke Vashon and Chuck it is client Maureen H= aney that is okay with the duplicate payment being applied to future invo= ices NOT Sandra Redmon. Thanks,=C2=A0 Vashon Palloo = Billing@thekey.com 866-226-1702=C2=A0 = = On Fri, 5 Jan at 1:48 PM , Shawntel Sousa wrote: = Hi,=C2=A0 = = I appreciate this effort and I know the clients=C2=A0do as well. = I will contact those last clients as 1 is non-verbal and can talk on the= phone one lives outside the country and the time zone is way off.=C2=A0 = = Thank you again for all your efforts and how quickly it was done today. = = Thank you, = Shawntel Sousa, LPN = Client Success Manager = = Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 = TheKey.ca = = = = = = = On Fri, Jan 5, 2024 at 11:40=E2=80=AFAM Alejandro Aponte wrote: = = = = = Hi Shawntel,=C2=A0 = = I went ahead and spoke to all impacted client payers and let them know o= f the refund we are processing, I left a VM for 3 but provided our direct= billing support info to reach us with any questions. Those I did have on= the phone I also reviewed Versapay and how payments will be processed fr= om this system moving forward. All understood and thanked me for my time,= Sandra Redmon would like to use the dup payment for this weeks invoice i= f possible @Vashon.=C2=A0 = = I was not able to contact Bev and Sam Mozell, or Doreen Powell since the= re were not client contact info in clear care. I also did not contact Sue= McMaster as they are non-verbal and we do not have the ability to text. = Please provide contact info if you would like me to reach out them as wel= l!=C2=A0 = = = Thanks,=C2=A0 = = Alejandro Aponte = = = = = Billing@thekey.com = 866-226-1702=C2=A0 = = = = = = On Fri, 5 Jan at 11:58 AM , Alejandro Aponte wro= te: = = Hi=C2=A0Shawntel,=C2=A0 = = We are requesting the below impacted clients to be refunded as they were= double charged. My team will also be contacting all impacted clients let= ting them know about the issue and refund needed. Sending ticket to you V= ashon to complete.=C2=A0 = =C2=A0 Client ID = Client Name = Status = Date = Transaction Amount = 146872 = Aileen Wilkins = PAID = 12/30/2023 = =C2=A0$ =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2= =A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0= =C2=A0 =C2=A0 =C2=A01,123.96 = 150699 = Bev and Sam Mozell = PAID = 12/30/2023 = =C2=A0$ =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2= =A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0= =C2=A0 =C2=A0 =C2=A0 =C2=A0 310.80 = 151622 = Doreen Powell = PAID = 12/30/2023 = =C2=A0$ =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2= =A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0= =C2=A0 =C2=A0 =C2=A0 =C2=A0 819.00 =