--000000000000eef8d706239730f9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, On Thu, Oct 3, 2024 at 2:54=E2=80=AFPM Emily Swackhamer wrote: > Appreciate it! > > On Thu, Oct 3, 2024 at 12:58=E2=80=AFPM Danielle James > wrote: > >> Thank you ! >> >> Danielle James LPN >> *Milwaukee General Manager * >> *Please note my email has changed:* >> danielle.james@thekey.com >> (414) 309-4827 >> (414) 219-0300 >> TheKey.com >> [image: TheKey] >> >> >> On Thu, Oct 3, 2024 at 12:49=E2=80=AFPM Timothy Thomas w= rote: >> >>> FYI The call center and 8x8 are now correctly set up to account for you= r >>> office hours and a start time of 9am. >>> >>> ---------- Forwarded message --------- >>> From: Mark Warner >>> Date: Thu, Oct 3, 2024 at 1:46=E2=80=AFPM >>> Subject: Re: 8x8 Dashboard | Tableau >>> To: Timothy Thomas >>> Cc: Gabrielle Wolfe , Audra Williams >> audraw@thekey.com> >>> >>> >>> All offices listed are now on a 9am Open schedule. >>> >>> On Thu, Oct 3, 2024 at 12:33=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> All good, consider it approved. >>>> >>>> Thanks! >>>> >>>> On Thu, Oct 3, 2024 at 1:02=E2=80=AFPM Mark Warner >>>> wrote: >>>> >>>>> Yes, I will look into it. >>>>> And for some reason, I did not see Tim's approval for the schedule >>>>> change (Sorry, TIm.) >>>>> >>>>> On Thu, Oct 3, 2024 at 11:47=E2=80=AFAM Gabrielle Wolfe >>>>> wrote: >>>>> >>>>>> @Mark Warner can you look into and reply to >>>>>> Timothy's last question about 7:30am while you're waiting for approv= al? >>>>>> >>>>>> Thanks! >>>>>> >>>>>> GW >>>>>> >>>>>> Gabrielle Wolfe >>>>>> >>>>>> * Head of Contact Center* >>>>>> gwolfe@thekey.com >>>>>> +1-360-502-3020 >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> On Thu, Oct 3, 2024 at 9:38=E2=80=AFAM Mark Warner >>>>>> wrote: >>>>>> >>>>>>> Hi Gabrielle, >>>>>>> I have not seen an approval to change the Open Hours start time fro= m >>>>>>> 8:30am to 9am (30 minutes later, M-F.) Is this the change you're r= eferring >>>>>>> to? >>>>>>> >>>>>>> Thanks! >>>>>>> >>>>>>> On Thu, Oct 3, 2024 at 11:18=E2=80=AFAM Gabrielle Wolfe >>>>>>> wrote: >>>>>>> >>>>>>>> Hi Mark, can you double check and confirm these changes have been >>>>>>>> made in 8x8. >>>>>>>> >>>>>>>> The offices in the midwest are: >>>>>>>> Chicago >>>>>>>> Minneapolis >>>>>>>> Milwaukee >>>>>>>> St Louis >>>>>>>> Kansas >>>>>>>> Michigan >>>>>>>> Columbus OH >>>>>>>> >>>>>>>> Thanks! >>>>>>>> >>>>>>>> GW >>>>>>>> >>>>>>>> >>>>>>>> Gabrielle Wolfe >>>>>>>> >>>>>>>> * Head of Contact Center* >>>>>>>> gwolfe@thekey.com >>>>>>>> +1-360-502-3020 >>>>>>>> TheKey.com >>>>>>>> [image: TheKey] >>>>>>>> >>>>>>>> >>>>>>>> On Tue, Oct 1, 2024 at 12:55=E2=80=AFPM Timothy Thomas >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Thanks Mark. Emily seems to believe the calls stopped forwarding >>>>>>>>> at 7:30am CT which is when they received the on-call report from = the call >>>>>>>>> center. You can confirm that didn't happen? >>>>>>>>> >>>