--00000000000005998e05eeb23f68 Content-Type: text/plain; charset="UTF-8" 100% having similar issues. If a client in any way is connected to an HCL referral account, they automatically want to claim it even if its clearly word of mouth. Would love to fix this issue to allow the teams to work together better. We are also seeing accounts put in HCL names that they are not actively working and have been a self-sustaining partnership with opps for years that HCLs do not work at all but are getting them now. IE. hospital account with VAs that the HCL does not even have a point of contact with is now a referral account. Beth Ann Rosario *Regional Director VA/NC* *919.899.5543* [image: TheKey] On Wed, Nov 30, 2022 at 10:58 AM Kim Kranwinkel wrote: > Hello, > > In the DCMetro many of our WOM referrals are being changed to a B&B > referral by the HCLs. With multiple conversations it appears that there is > a difference of opinion on what is a WOM between Ops and Sales. Is anyone > else having an issue with this? > > If anyone else is experiencing this issue can we discuss and decide the > difference between a WOM and a B&B? > > Appreciate any feedback, > Kim > Kimberly Kranwinkel > Regional Operations Director > *Please note my email has changed:* > kimberly.kranwinkel@TheKey.com > (301) 767-6622 > TheKey.com > [image: TheKey] > > -- > You received this message because you are subscribed to the Google Groups > "Northeast/Canada Regional Operation Directors" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to > northeastcanada-regional-operation-directors+unsubscribe@thekey.com. > To view this discussion on the web visit > https://groups.google.com/a/thekey.com/d/msgid/northeastcanada-regional-operation-directors/CAC-6ziakNbMEnB75KKKfOP98O7ro4Y%2B6_ui%3DM1Z%3DUUPWACVdug%40mail.gmail.com > > . > For more options, visit https://groups.google.com/a/thekey.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "Northeast/Canada Regional Operation Directors" group. To unsubscribe from this group and stop receiving emails from it, send an email to northeastcanada-regional-operation-directors+unsubscribe@thekey.com. To view this discussion on the web visit https://groups.google.com/a/thekey.com/d/msgid/northeastcanada-regional-operation-directors/CA%2BzCZv5uLcVhCK45Zn32TXoVtnD0qGx_t0POR_Nzsd4Cvx7VDQ%40mail.gmail.com. For more options, visit https://groups.google.com/a/thekey.com/d/optout. --00000000000005998e05eeb23f68 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable 100% having similar issues.=C2=A0 If a client in any way i= s connected to an HCL referral account, they automatically want to claim it= even if its clearly word of mouth.=C2=A0 Would love to fix this issue to a= llow the teams to work together better.=C2=A0 We are als= o seeing accounts=C2=A0put in HCL names that they are not actively working = and have been a self-sustaining partnershi