Hi Irin,
Thank you for the clarification, I am privy to this process.
For Kasha this is urgent, she has contacted our office multiple times
throughout the day. Please note the following dates: September 28th,
October 11th, November 10th and November 24th which is the most recent
request I put in on Friday into the payroll sheet as per protocol.
The staff is awaiting a home loan approval and needs access to her payslips
to be able to provide proof of income, she has been waiting 2 weeks and has
expressed that this is urgent. That being said, a secondary person to reach
out to while you are busy from Monday - Wednesday would benefit our team
and allow us to support our staff.
While I understand that ceridian access may not be urgent for us but to
staff that rely on this access it is and places them in difficult
situations, for example to get approved for government subsidy funding to
help provide for their families. Whenever I have a staff call for payroll
ceridian access I tell them to give it 24-48 hours for their access emails,
this allows you time as well.
I understand the heavy workload you have, we are a team and want to help
and support you in all that we can. Some tasks are out of scope for us and
we are not able to assist our staff in those matters and we rely on you to
help us out during those times.
Thank you for your attention in this matter.
On Mon, Nov 27, 2023 at 1:36 PM Irin Eva <irin.eva@thekey.com> wrote:
> Hi Chandani,
>
> Sorry we don't have any alternative. I usually call back employee's based
> on the agency. For example, if they have pay issues I call them right away
> even if it is Monday - Wednesday.
>
> Ceridian access is not an urgent matter. So, we will usually call back
> within 24 hours as we mentioned in our meeting.
>
> Hope this helps.
>
> Thanks,
> Irin
>
>
> On Mon, Nov 27, 2023 at 3:27 PM Chandani Patel <cpatel@thekey.com> wrote:
>
>> Hi Irin,
>>
>> I can certainly appreciate your heavy workload, however, our staff need
>> to be able to speak with someone for any urgent matters that are beyond my
>> scope. Can you please provide our team with an alternate individual for
>> Monday - Wednesday when you are not able to take calls. This is
>> detrimental for our staff as they may be awaiting approvals on loan
>> applications, government subsidies etc. to continue supporting their
>> families and livelihood.
>>
>> As an ambassador I need to ensure staff are able to continue working
>> with us without any hiccups as this can affect the scheduling team and have
>> a larger effect on our working relationships with the field staff.
>>
>> I look forward to hearing back on a plan and solution in efforts of being
>> proactive with such matters.
>>
>> Thank you
>>
>> On Mon, Nov 27, 2023 at 1:03 PM Irin Eva <irin.eva@thekey.com> wrote:
>>
>>> Hi Chandani,
>>>
>>> Sorry I usually don't get a chance to take calls on Monday to Wednesday
>>> as I am busy with payroll.
>>>
>>> I will call her back on Thursday or Friday.
>>>
>>> Thanks,
>>> Irin
>>>
>>> On Mon, Nov 27, 2023 at 2:54 PM Chandani Patel <cpatel@thekey.com>
>>> wrote:
>>>
>>>> Hi Irin,
>>>>
>>>> Can you please call back staff Katarzyna Kozieja, she has been calling
>>>> the office every single day for 2 weeks to speak to you and she calls about
>>>> 2-3 times a day and we transfer her call but she says she never got to
>>>> speak to you yet. Pam and I both have transferred the calls so not sure
>>>> what is happening. Can you please kindly call her back and help her out
>>>> with whatever Ceridian account questions she has today so she can stop
>>>> calling the office constantly please.
>>>>
>>>> Thank you
>>>>
>>>> --
>>>>
>>>>
>>>>
>>>> *Kind Regards, Chandani Patel *
>>>> *Caregiver Ambassador/ Human Resources*
>>>> of Calgary, Alberta & Winnipeg, Manitoba
>>>> *________________________*
>>>> *Calgary Office: *
>>>> *403-301-3777**Winnipeg Office: **204-489-6000*
>>>> *Direct Number:*
>>>> *403-333-0999*
>>>> TheKey.ca <https://thekey.ca/>
>>>>
>>>> [image: TheKey]
>>>>
>>>>
>>>>
>>>
>>> --
>>>
>>> Irin Nahar Eva, PCP, PLP (CPM)
>>>
>>> Payroll Specialist
>>>
>>> *647-932-6409 *ext. 23900051
>>>
>>> canadapayroll@thekey.com
>>>
>>> irin.eva@thekey.com
>>>
>>> [image: See the source image]
>>>
>>
>>
>> --
>>
>>
>>
>> *Kind Regards, Chandani Patel *
>> *Caregiver Ambassador/ Human Resources*
>> of Calgary, Alberta & Winnipeg, Manitoba
>> *________________________*
>> *Calgary Office: *
>> *403-301-3777**Winnipeg Office: **204-489-6000*
>> *Direct Number:*
>> *403-333-0999*
>> TheKey.ca <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>>
>>
>
> --
>
> Irin Nahar Eva, PCP, PLP (CPM)
>
> Payroll Specialist
>
> *647-932-6409 *ext. 23900051
>
> canadapayroll@thekey.com
>
> irin.eva@thekey.com
>
> [image: See the source image]
>
--
*Kind Regards, Chandani Patel *
*Caregiver Ambassador/ Human Resources*
of Calgary, Alberta & Winnipeg, Manitoba
*________________________*
*Calgary Office: *
*403-301-3777**Winnipeg Office: **204-489-6000*
*Direct Number:*
*403-333-0999*
TheKey.ca <https://thekey.ca/>
[image: TheKey]