--000000000000e9dfe7060b2999cb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chandani, I saw you added her last Friday evening and I didn't work today morning as I was in hospital. I started work just few hours ago and today is Monday. No worries I will call back her tomorrow. Moving forward, pls let CG know we will call back them within 24 hours. Thanks, Irin On Mon, Nov 27, 2023 at 4:52 PM Chandani Patel wrote: > Hi Irin, > > Thank you for the clarification, I am privy to this process. > For Kasha this is urgent, she has contacted our office multiple times > throughout the day. Please note the following dates: September 28th, > October 11th, November 10th and November 24th which is the most recent > request I put in on Friday into the payroll sheet as per protocol. > > The staff is awaiting a home loan approval and needs access to her > payslips to be able to provide proof of income, she has been waiting 2 > weeks and has expressed that this is urgent. That being said, a secondary > person to reach out to while you are busy from Monday - Wednesday would > benefit our team and allow us to support our staff. > > While I understand that ceridian access may not be urgent for us but to > staff that rely on this access it is and places them in difficult > situations, for example to get approved for government subsidy funding to > help provide for their families. Whenever I have a staff call for payroll > ceridian access I tell them to give it 24-48 hours for their access email= s, > this allows you time as well. > > I understand the heavy workload you have, we are a team and want to help > and support you in all that we can. Some tasks are out of scope for us a= nd > we are not able to assist our staff in those matters and we rely on you t= o > help us out during those times. > > Thank you for your attention in this matter. > > On Mon, Nov 27, 2023 at 1:36=E2=80=AFPM Irin Eva wr= ote: > >> Hi Chandani, >> >> Sorry we don't have any alternative. I usually call back employee's base= d >> on the agency. For example, if they have pay issues I call them right aw= ay >> even if it is Monday - Wednesday. >> >> Ceridian access is not an urgent matter. So, we will usually call back >> within 24 hours as we mentioned in our meeting. >> >> Hope this helps. >> >> Thanks, >> Irin >> >> >> On Mon, Nov 27, 2023 at 3:27=E2=80=AFPM Chandani Patel wrote: >> >>> Hi Irin, >>> >>> I can certainly appreciate your heavy workload, however, our staff need >>> to be able to speak with someone for any urgent matters that are beyond= my >>> scope. Can you please provide our team with an alternate individual fo= r >>> Monday - Wednesday when you are not able to take calls. This is >>> detrimental for our staff as they may be awaiting approvals on loan >>> applications, government subsidies etc. to continue supporting their >>> families and livelihood. >>> >>> As an ambassador I need to ensure staff are able to continue working >>> with