Closed today’s assessment!
Passing on the couples care case. We got feedback from the referral partner
that competitors were offering couples care rates $10/hr+ less than us.
Pricing is definitely a topic I want to dive into with you during our
visit.
On Thu, Jan 30, 2025 at 3:29 PM Emily Swackhamer <
emily.swackhamer@thekey.com> wrote:
> We have an assessment today I'm hoping to close. Starting at minimum
> hours, but the client is newly diagnosed with Alzheimer's. Lots of room to
> grow there.
>
> Katie has two more assessments scheduled for February. One for daily 8's
> and one for 16 hours weekly. The 16 hour case is another Alzheimer's client
> and from her financial advisor channel. I'm confident we will be able to
> grow there, as well, if we can close.
>
> We are, also, sitting on a close/won never started. He is scheduled to be
> discharged on 2/4. I have been asking Katie to set up a warm introduction
> with Sarah so we can do a reassessment and staff the case. Still working on
> that one. Katie has shared that their intention is for 12hrs daily, but she
> has been the only one able to contact the family successfully. It is
> imperative to get the warm hand off to avoid a service failure in his care.
> This is the only case I'm a little uneasy about.
>
> We have a couple's care case outside of our coverage area that Katie was
> trying to sell as a live-in (one of her referral partners gave her the
> lead). At the assessment they shared they only wanted an 8hr shift
> Monday-Friday. They live about 1hr 20min away (one way). I don't have any
> caregivers willing to accept the shift and I can't be competitive on the
> price due to the location. I am also concerned that even if I find someone
> to take the shift for now...I won't be able to fill a call off or replace
> the CG if necessary. What are your thoughts?
>
>
> Emily
>
> On Thu, Jan 30, 2025 at 2:48 PM Timothy Thomas <tt@thekey.com> wrote:
>
>> Good luck, what else is in the pipeline to backfill the drop?
>>
>> On Thu, Jan 30, 2025 at 3:47 PM Emily Swackhamer <
>> emily.swackhamer@thekey.com> wrote:
>>
>>> Fingers crossed! We are working on it. One of the 24/7's is scheduled to
>>> drop down to overnights starting Saturday and another (Jane) is scheduled
>>> to end services after this week. I am working on extending 24/7 with Jane
>>> by another week and then start a schedule to "wean" her off of 24/7. My
>>> goal is to keep her as a LT Tier 2 until she needs to increase care again.
>>>
>>> On Thu, Jan 30, 2025 at 2:30 PM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Thanks Emily, nice recovery. If that projection holds it will be a
>>>> record revenue week for you dating back to last year.
>>>>
>>>> On Thu, Jan 30, 2025 at 2:14 PM Emily Swackhamer <
>>>> emily.swackhamer@thekey.com> wrote:
>>>>
>>>>> Hi Tim,
>>>>>
>>>>> Here are some insights regarding the fluctuations in our revenue over
>>>>> the past month.
>>>>>
>>>>> December we had a few larger clients stop care (planned end dates).
>>>>> Shirley Bull- 168 hrs/wk
>>>>> Dr. K- 182hrs/week
>>>>>
>>>>> January was a little more complex week over week.
>>>>>
>>>>> *Clients on hold:*
>>>>>
>>>>> - Travis' (couples care)- 120 hrs/wk
>>>>> - Did not have care for 1/6-1/26
>>>>> - Joy Burns- 26-28hrs/week
>>>>> - Did not have care since the first week of December
>>>>> (traveling). Returned 1/24 with added hours as a Tier 1
>>>>>
>>>>>
>>>>> *12/30-1/05- $54,018*
>>>>>
>>>>> - During this week Shirley Bull ended care and Dr. K started care.
>>>>> Dr. K was a fast start on Christmas Eve that we had for 6 days until he was
>>>>> moved to skilled nursing.
>>>>> - The snow storm started at the end of this week as well.
>>>>>
>>>>> *1/06-1/12: $43,777*
>>>>>
>>>>> - The snow storm continued into this week and Missouri closed
>>>>> highways and travel. Uber was not even allowed to operate on certain days.
>>>>> The storm continued to impact travel and business for a week or more due to
>>>>> road conditions.
>>>>> - CL Terri Sansone had started care with us (ST case) for daily
>>>>> overnights. We were able to staff one shift, but she canceled care entirely
>>>>> due to the storm and moved in with family.
>>>>>
>>>>> *Updated due to Terri's cancelation **182 hrs canceled due to storm***
>>>>>
>>>>> *1/13-1/19: $47,719*
>>>>>
>>>>> - Staffing and shifts started to get back to normal, but we were
>>>>> very slow as far as starts.
>>>>> - Linda Lyles 24/7 started 1/17
>>>>> - Jane Wesson 24/7 started 1/18
>>>>>
>>>>> *1/20-1/26: $62,201*
>>>>>
>>>>> - Joyce Seufert started ST 24/7 on 1/24. Will start 8 hr days on
>>>>> 2/4
>>>>> - Joy Burns returned on 1/26 with 31 hrs/wk
>>>>>
>>>>> *1/27-2/02: $76,520 PROJECTED*
>>>>>
>>>>> - Travis' resumed care
>>>>>
>>>>>
>>>>>
>>>>> Let me know if there is any more info I can get to you.
>>>>>
>>>>> --
>>>>> *Emily Swackhamer | Missouri General Manager*
>>>>> Email: emily.swackhamer@thekey.com
>>>>> M: (314) 591-1974 O: (314) 863-8989
>>>>> TheKey.com
>>>>>
>>>>>
>>>>>