Hi Marc. What date was it for?
On Wed, Dec 18, 2024 at 3:04 PM Marc Atkinson <billing@thekey.com> wrote:
> Hi Tim,
>
> It's for CHSLD Manoir Beaconsfield, Clearcare ID # 3772105.
>
> We spoke with them earlier today and they advised that they should have a
> credit from invoice 50697-2 in the amount of $1013.85 and a credit that
> should have been applied to invoice 51414 in the amount of $151.79.
>
> If you could locate these 2 credit memos, that would be appreciated.
>
> Thank you!
>
> Regards,
>
> Marc Atkinson
> Billing Help Desk
> 866-226-1702
> billing@thekey.com
> 8:00AM-5:00PM EST Monday-Friday
>
> On Wed, 18 Dec at 3:00 PM , Timothy Thomas <tt@thekey.com> wrote:
> Please give me the email address and the invoice number and I'll see what
> I can find.
>
> On Wed, Dec 18, 2024 at 2:58 PM Marc Atkinson <billing@thekey.com> wrote:
>
>> Hi Tim,
>>
>> Thank you for following up.
>>
>> Can you please advise on how Billing Help Desk can do this? I am not sure
>> if we have access to adminmtl@thekey.com and wouldn't know which
>> software we would need to use to do this.
>>
>> Regards,
>>
>> Marc Atkinson
>> Billing Help Desk
>> 866-226-1702
>> billing@thekey.com
>> 8:00AM-5:00PM EST Monday-Friday
>>
>> On Wed, 18 Dec at 2:56 PM , Timothy Thomas <tt@thekey.com> wrote:
>> Hi Marc,
>>
>> They would only be available in QB.
>>
>> The only other option I can think of is to comb through the sent folder
>> in the email account that was used to send the invoices. It is
>> adminmtl@thekey.com. Do a lookup for the client's email.
>>
>> Best,
>> TIm
>>
>>
>>
>> On Wed, Dec 18, 2024 at 2:48 PM Marc Atkinson <billing@thekey.com> wrote:
>>
>>> Hi Brian,
>>>
>>> Billing is hoping you can assist us with this request. On 11/20, Laszlo
>>> advised that you might be able to help in retrieving files for Montreal
>>> clients stored in Quickbooks. Laszlo mentioned that we were closing the
>>> subscription for QB in short order.
>>>
>>> I tried to login to QB and it's giving me the below error message. Can
>>> you please direct us on where to go to obtain the invoices and other
>>> documents? We have a facility client in Montreal who needs copies of a
>>> couple of older credit memos, to assist them in reconciling their payments
>>> to us.
>>>
>>> Thank you!
>>>
>>>
>>> Regards,
>>>
>>> Marc Atkinson
>>> Billing Help Desk
>>> 866-226-1702
>>> billing@thekey.com
>>> 8:00AM-5:00PM EST Monday-Friday
>>>
>>>
>>
> 1019832:611100
>