--000000000000cc4af5062efdcedd Content-Type: multipart/alternative; boundary="000000000000cc4af5062efdcedc" --000000000000cc4af5062efdcedc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sounds good, thanks for following up. On Tue, Feb 25, 2025 at 1:57=E2=80=AFPM wrote: > Versapay did change their bank, but I didn=E2=80=99t think that would hav= e changed > anything the client sees because the entity initiating the transaction is > the same, i.e., Versapay. > > > > Lito is reaching out to them to validate and we will get back to you. > > > > > > Kind regards- > > > > *Elizabeth Clark* > > Director | *TheKey* > > Mobile: 619.822.4855 > > > > > > *From:* Chuck Terlesky > *Sent:* Tuesday, February 25, 2025 12:41 PM > *To:* eclark@thekey.com > *Cc:* Timothy Thomas > *Subject:* Re: Pre- Authorized Debit - Name Change - Calgary > > > > Hi Elizabeth, > > I wanted to inform you that, according to Cathy, there has been a change > in our name on PADs. We have received inquiries from four clients who hav= e > noticed this change, specifically regarding the transition from "Versapay= " > to "HCA Home Care" on their bank statements. > > Could we possibly have some communication or information that we can shar= e > with our clients to help clarify this update? > > Kind regards, > > Chuck > > > > *Thanks for your patience. Lisa, mgr. of Accounts Payable said that the > statements should reflect " HCAHomeCareAssistanceCanada " which is us > charging the client. This change happened when Versapay changed banks a f= ew > weeks ago.* > > > > *Cathy* > > > > *Cathy Saari* > > > > On Thu, Feb 20, 2025 at 6:54=E2=80=AFAM wrote: > > Sounds good. We changed merchant service providers in April of 2024, sinc= e > then nothing has changed outside of the bank clients send etransfer > payments to. > > > > *From:* Chuck Terlesky > *Sent:* Thursday, February 20, 2025 5:30 AM > *To:* eclark@thekey.com > *Cc:* Timothy Thomas > *Subject:* Re: Pre- Authorized Debit - Name Change - Calgary > > > > Hi Elizabeth, > > He called yesterday to ask about the name change. I'll follow up with him > this morning to see if he has the dates correct. I'll let him know that w= e > didn't change anything. > > > > Thanks for the quick response. > > Chuck > > > > > > > > On Wed, Feb 19, 2025 at 4:53=E2=80=AFPM wrote: > > Hi Chuck > > > > When did they say that changed? We=E2=80=99ve not changed anything recent= ly. > > > > Elizabeth Clark > > Director > > > > > > > > *From:* Chuck Terlesky > *Sent:* Wednesday, February 19, 2025 1:48 PM > *To:* Elizabeth Clark > *Cc:* Timothy Thomas > *Subject:* Pre- Authorized Debit - Name Change - Calgary > > > > Hi Elizabeth, > > > > We had a client call us to say that the pre-authorized debit name had > changed. It used to say "Versapay TheKey," but now it says "HCA Home Care= ." > The client's name is Cathy Williams in Calgary. > > > > Do you happen to know if our PAD has had a name change? I would like to > communicate wi