RE: Pre- Authorized Debit - Name Change - Calgary

This is a multipart message in MIME format. ------=_NextPart_000_0CD9_01DB8784.D6901040 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0CDA_01DB8784.D6901040" ------=_NextPart_001_0CDA_01DB8784.D6901040 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Versapay did change their bank, but I didn=E2=80=99t think that would = have changed anything the client sees because the entity initiating the = transaction is the same, i.e., Versapay.=20 =20 Lito is reaching out to them to validate and we will get back to you. =20 =20 Kind regards- =20 Elizabeth Clark Director | TheKey Mobile: 619.822.4855 =20 =20 From: Chuck Terlesky =20 Sent: Tuesday, February 25, 2025 12:41 PM To: eclark@thekey.com Cc: Timothy Thomas Subject: Re: Pre- Authorized Debit - Name Change - Calgary =20 Hi Elizabeth, I wanted to inform you that, according to Cathy, there has been a change = in our name on PADs. We have received inquiries from four clients who = have noticed this change, specifically regarding the transition from = "Versapay" to "HCA Home Care" on their bank statements. Could we possibly have some communication or information that we can = share with our clients to help clarify this update? Kind regards, Chuck =20 Thanks for your patience. Lisa, mgr. of Accounts Payable said that the = statements should reflect " HCAHomeCareAssistanceCanada " which is us = charging the client. This change happened when Versapay changed banks a = few weeks ago. =20 Cathy =20 Cathy Saari =20 On Thu, Feb 20, 2025 at 6:54=E2=80=AFAM > wrote: Sounds good. We changed merchant service providers in April of 2024, = since then nothing has changed outside of the bank clients send = etransfer payments to. =20 From: Chuck Terlesky =20 Sent: Thursday, February 20, 2025 5:30 AM To: eclark@thekey.com =20 Cc: Timothy Thomas > Subject: Re: Pre- Authorized Debit - Name Change - Calgary =20 Hi Elizabeth, He called yesterday to ask about the name change. I'll follow up with = him this morning to see if he has the dates correct. I'll let him know = that we didn't change anything. =20 Thanks for the quick response. Chuck =20 =20 =20 On Wed, Feb 19, 2025 at 4:53=E2=80=AFPM > wrote: Hi Chuck =20 When did they say that changed? We=E2=80=99ve not changed anything = recently. =20 Elizabeth Clark=20 Director =20 =20 =20 From: Chuck Terlesky = >=20 Sent: Wednesday, February 19, 2025 1:48 PM To: Elizabeth Clark > Cc: Timothy Thomas > Subject: Pre- Authorized Debit - Name Change - Calgary =20 Hi Elizabeth, =20 We had a client call us to say that the pre-authorized debit name had = changed. It used to say "Versapay TheKey," but now it says "HCA Home = Care." The client's name is Cathy Williams in Calgary.=20 =20 Do you happen to know if our PAD has had a name change? I would like to = communicate with her husband, Bruce, about why he is seeing the change. =20 Regards, Chuck =20 --=20 Chuck Terlesky B.A., CCPE General Manager Winnipeg and Calgary Calgary: 403-301