Re: Missed SOC due to CG Availability

--0000000000001f71b80621f0b19e Content-Type: multipart/alternative; boundary="0000000000001f71b70621f0b19d" --0000000000001f71b70621f0b19d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Denny, Can you recode Tim's since he didn't leave enough chatter information for me to decipher? I will have Julie re-code the two she owns if applicable. We don't have an operations issue in Cleveland, quite the contrary. Steve Sudberry General Manager ssudberry@thekey.com (513) 227-8521 TheKey.com [image: TheKey] On Thu, Sep 12, 2024 at 2:29=E2=80=AFPM Chad Everitt wrote: > Are we able to identify those that need to be re-coded? Otherwise, the > data indicates we have a significant operations issue with insufficient > staffing in Cleveland. > > > *Chad Everitt* > President- East Division & Canada > Mobile: 202.262.8318 > [image: TheKey] > > > On Thu, Sep 12, 2024 at 2:22=E2=80=AFPM Steve Sudberry > wrote: > >> Chad, >> >> I reviewed the majority and it looks like Tim coded incorrectly when he >> closed the leads. Most of the reviewed didn't have a service address so >> I'm not sure why he would have selected this option. >> >> Steve Sudberry >> General Manager >> >> ssudberry@thekey.com >> (513) 227-8521 >> TheKey.com >> [image: TheKey] >> >> >> On Thu, Sep 12, 2024 at 12:59=E2=80=AFPM Chad Everitt >> wrote: >> >>> Steve and Will- >>> >>> Cleveland is shown to have had 12 lost SOCs due to CG availability in >>> the last 90-days. >>> >>> [image: image.png] >>> >>> Can you validate this data? If it's due to outside the service >>> territory, as previously discussed we need for those leads to be coded = as >>> "Not is our service area." If this was the case, please identify which >>> leads were outside the service territory so we can recode accordingly. >>> >>> Thanks >>> >>> >>> >>> *Chad Everitt* >>> President- East Division & Canada >>> Mobile: 202.262.8318 >>> [image: TheKey] >>> >> --0000000000001f71b70621f0b19d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Denny, Can you recode Tim&#39;s since he didn&#39;t leave = enough chatter information for me to decipher?=C2=A0=C2=A0 I will have Juli= e re-code the two she owns if applicable.=C2=A0 We don&#39;t have an operat= ions issue in Cleveland, quite the=C2=A0contrary. Steve Sudberry General Manager ssudberry@thekey.com (513) 227-8521 <a href=3D"https://www.thekey.com/" rel=3D"noopener nore