Success! I'm in.
Thank You,
J
On Thu, 19 Mar 2026 at 13:00, Troy Riha <troy.riha@thekey.com> wrote:
> Just messaged you over chat, but in case your not using chat.
>
> "The employee ID in Workday was the old one, I have updated Coupa with the
> new Workday employee ID, can you please try again..."
>
> On Thu, Mar 19, 2026 at 12:56 PM Jay Bradley <jason.bradley@thekey.com>
> wrote:
>
>> Hi Troy,
>>
>> That’s the one I’m using. So that’s good to know.
>> However that’s the one that results in the screenshot I shared.
>>
>> Jay
>>
>> Jay Bradley
>> 778-938-3101
>>
>> On Mar 19, 2026, at 12:54 PM, Troy Riha <troy.riha@thekey.com> wrote:
>>
>>
>> Yes please use the application icon
>>
>>
>> From a new tab in your browser select the 9 dots between Images and the
>> profile
>> <image.png>
>>
>> Then scroll down until you see the Coupa Icon
>>
>> <image.png>
>>
>>
>> Let me know how that goes.
>>
>>
>> On Thu, Mar 19, 2026 at 12:30 PM Jay Bradley <jason.bradley@thekey.com>
>> wrote:
>>
>>> Hi Troy,
>>> I have tried logging in again from the apps, and from the managed
>>> bookmarks from the intranet.
>>>
>>> I get this page which is the same experience I've had since the first
>>> problem. Is there another way to log in?
>>> <image.png>
>>>
>>>
>>>
>>>
>>> Thanks,
>>>
>>> Jay
>>>
>>> On Thu, 19 Mar 2026 at 10:17, Troy Riha <troy.riha@thekey.com> wrote:
>>>
>>>> Welcome and sorry to hear re challenges getting access needed, looks
>>>> like you are a re-hire and there was an issue with our systematic process
>>>> to re-activate your user account in Coupa. I have manually re-activated
>>>> your account, so please retry logging in.
>>>>
>>>> I will also message the IAM team to troubleshoot why this error
>>>> occurred and hopefully prevent it in the future.
>>>>
>>>> Please reach out via Google Chat or email if you are still running into
>>>> any issues accessing Coupa.
>>>>
>>>> Regards
>>>>
>>>> Troy
>>>>
>>>>
>>>>
>>>> On Thu, Mar 19, 2026 at 9:35 AM Jay Bradley <jason.bradley@thekey.com>
>>>> wrote:
>>>>
>>>>>
>>>>> Hi Troy,
>>>>>
>>>>> Hi.
>>>>> I recently joined TheKey on March 2 as the new area sales manager here
>>>>> in Canada (Vancouver).
>>>>> I have been having difficulty accessing Coupa. I was recommended to
>>>>> reach out to you for assistance in resolving the access issue. Is this
>>>>> something you can help with?
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Jay
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: An Ly <coupasupport@thekey.com>
>>>>> Date: Thu, 19 Mar 2026 at 09:29
>>>>> Subject: Re: Require app access - [#1468290]
>>>>> To: <jason.bradley@thekey.com>
>>>>>
>>>>>
>>>>> Hi Jay,
>>>>>
>>>>> Please reach out to Troy Riha. He manages Saviynt Prod app.
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>> An Ly
>>>>>
>>>>>
>>>>> On Tue, 17 Mar at 2:26 PM , Jay Bradley <jason.bradley@thekey.com>
>>>>> wrote:
>>>>>
>>>>> there is no coupa app from the search.
>>>>>
>>>>> Would this be versapay?
>>>>>
>>>>> Please advise. Thanks.
>>>>>
>>>>> J
>>>>>
>>>>> On Tue, 17 Mar 2026 at 11:15, An Ly <coupasupport@thekey.com> wrote:
>>>>>
>>>>>> Hi Jay,
>>>>>>
>>>>>> Please request Coupa user access in Saviynt Prod.
>>>>>>
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> An Ly
>>>>>>
>>>>>>
>>>>>> On Fri, 13 Mar at 2:36 PM , Jay Bradley <jason.bradley@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>> Hello,
>>>>>>
>>>>>> I started back w TheKey on March 2, 2026 as Area Sales Manager for
>>>>>> Canada based in Vancouver reporting to Tim Thomas. I am trying to gain
>>>>>> access to Coupa through the google app and land on a page that says "sorry,
>>>>>> no user found"
>>>>>>
>>>>>> Can you please help me to resolve the access issue?
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Jay
>>>>>>
>>>>>> Jason (Jay) Bradley <jason.bradley@thekey.com> *BSc (Pharmacology),
>>>>>> CCPE*
>>>>>> Home Care Liaison / Business Development
>>>>>> Cell 604-318-1930
>>>>>> Office 604-560-8629
>>>>>> jason.bradley@thekey.com
>>>>>>
>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>
>>>>>> [image: TheKey]
>>>>>>
>>>>>> 1468290:611100
>>>>>
>>>>