--00000000000083bbc7064d66067e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Just messaged you over chat, but in case your not using chat. "The employee ID in Workday was the old one, I have updated Coupa with the new Workday employee ID, can you please try again..." On Thu, Mar 19, 2026 at 12:56=E2=80=AFPM Jay Bradley wrote: > Hi Troy, > > That=E2=80=99s the one I=E2=80=99m using. So that=E2=80=99s good to know. > However that=E2=80=99s the one that results in the screenshot I shared. > > Jay > > Jay Bradley > 778-938-3101 > > On Mar 19, 2026, at 12:54=E2=80=AFPM, Troy Riha wr= ote: > > =EF=BB=BF > Yes please use the application icon > > > From a new tab in your browser select the 9 dots between Images and the > profile > > > Then scroll down until you see the Coupa Icon > > > > > Let me know how that goes. > > > On Thu, Mar 19, 2026 at 12:30=E2=80=AFPM Jay Bradley > wrote: > >> Hi Troy, >> I have tried logging in again from the apps, and from the managed >> bookmarks from the intranet. >> >> I get this page which is the same experience I've had since the first >> problem. Is there another way to log in? >> >> >> >> >> >> Thanks, >> >> Jay >> >> On Thu, 19 Mar 2026 at 10:17, Troy Riha wrote: >> >>> Welcome and sorry to hear re challenges getting access needed, looks >>> like you are a re-hire and there was an issue with our systematic proce= ss >>> to re-activate your user account in Coupa. I have manually re-activate= d >>> your account, so please retry logging in. >>> >>> I will also message the IAM team to troubleshoot why this error occurre= d >>> and hopefully prevent it in the future. >>> >>> Please reach out via Google Chat or email if you are still running into >>> any issues accessing Coupa. >>> >>> Regards >>> >>> Troy >>> >>> >>> >>> On Thu, Mar 19, 2026 at 9:35=E2=80=AFAM Jay Bradley >>> wrote: >>> >>>> >>>> Hi Troy, >>>> >>>> Hi. >>>> I recently joined TheKey on March 2 as the new area sales manager here >>>> in Canada (Vancouver). >>>> I have been having difficulty accessing Coupa. I was recommended to >>>> reach out to you for assistance in resolving the access issue. Is thi= s >>>> something you can help with? >>>> >>>> Thanks, >>>> >>>> Jay >>>> >>>> ---------- Forwarded message --------- >>>> From: An Ly >>>> Date: Thu, 19 Mar 2026 at 09:29 >>>> Subject: Re: Require app access - [#1468290] >>>> To: >>>> >>>> >>>> Hi Jay, >>>> >>>> Please reach out to Troy Riha. He manages Saviynt Prod app. >>>> >>>> >>>> Thanks, >>>> >>>> An Ly >>>> >>>> >>>> On Tue, 17 Mar at 2:26 PM , Jay Bradley >>>> wrote: >>>> >>>> there is no coupa app from the search. >>>> >>>> Would this be versapay? >>>> >>>> Please advise. Thanks. >>>> >>>> J >>>> >>>> On Tue, 17 Mar 2026 at 11:15, An Ly wrote: >>>> >>>>> Hi Jay, >>>>> >>>>> Please request Coupa user access in Saviynt Prod. >>>>> >>>>> >>>>> Thanks, >>>>> >>>>> An Ly >>>>> >>>>> >>>>> On Fri, 13 Mar at 2:36 PM , Jay Bradley >>>>> wrote: >>>>> >>>>> Hello, >>>>>