--000000000000539fcc0620239269 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Marc and Lito for your assistance with this. Dennis Fancy, BSP General Manager (204) 489-6000 TheKey.ca [image: TheKey] On Tue, Aug 20, 2024 at 2:16=E2=80=AFPM Marc Atkinson = wrote: > Hi Dennis and Brian, > > Please see the attached 2023 account statement for Don Zasada. Lito and I > both thoroughly reviewed this. Some of the payments made on the January t= o > May 2023 invoices do not show a clear split because we do not have access > to the previous payment systems Bambora and Stripe. Based on what is post= ed > in Clearcare and in our payment tracking spreadsheet, it seems that these > January to May 2023 invoices were processed 100% from the SFMC account. > Beginning with DOS 6/1/23, payments were then split appropriately between > the two accounts. > > Kindly review and then confirm if your office approves of us sending this > over to Pat and her son. > > Thank you. > > > > > On Fri, 16 Aug at 10:28 AM , Marc Atkinson wrote: > Hi Pat, > > We wanted to reach out to let you know that we issued a credit memo of > $1,000.00 due to the multiple mistakes we made regarding payments for Don= 's > invoices. Please find the attached credit memo. This credit will be appli= ed > to the next invoice billed. > > The second refund check for $1,596.40 was mailed out yesterday morning, > and you should have it by the end of next week. We apologize for the dela= y > in mailing out the second refund check. > > We are working on putting together and more detailed 2023 payment report, > which we should have over to you by the beginning of next week. > > We appreciate your patience in these matters and apologize for the > mistakes and inconveniences. Moving forward, we will be processing paymen= ts > accurately. > > Thank you! > > Regards, > > Marc Atkinson > Billing Help Desk > 866-226-1702 > billing@thekey.com > 8:00AM-5:00PM EST Monday-Friday > > > 914427:611100 > --000000000000539fcc0620239269 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Marc and Lito for your assistance with this.=C2= =A0 Dennis Fan= cy, BSP General Manager (204) 489-6000 = TheKey.ca On Tue, Aug 20, 2024 at 2:16=E2=80=AFP= M Marc Atkinson < billing@thekey.co= m > wrote: Hi Dennis and Brian, Please see the attached 2023 account statement for Don Zas= ada. Lito and I both thoroughly reviewed this. Some of the payments made on= the January to May 2023 invo