Then for Callrail, we will just need Keith to build out Montreal in TheKey
company to mirror our existing structure. We might want to consider
building that out now. Since the code isn't on their existing site it
wouldn't affect the existing setup for Montreal.
On Wed, Nov 23, 2022 at 1:19 PM Alexa Graziani <agraziani@thekey.com> wrote:
> Thank you both!
>
> Do new recordings need to be made for Canada with the new phrasing? Or
> would we have existing versions we could use for "TheKey Formerly Home Care
> Assistance"
>
> Tim - do you have French greetings on anything that we'd need to consider?
>
>
>
> On Wed, Nov 23, 2022 at 12:02 PM Isabelle La <ila@thekey.com> wrote:
>
>> To my knowledge, all Canadian locations are on 8x8 and they’re on the
>> Ken-Appeoved version of the Canadian 8x8 Standard. For rebrand, we would
>> just need to update recording to include “TheKey” - with the option of
>> “TheKey, formerly Home Care Assistance” which I can do with whoever would
>> like to decide on the updated brand phrasing for phone recording.
>>
>> I will defer to Keith/Gabe for CallRail as I’m not too familiar with that
>> system.
>>
>> For Email, we just need an official go-live date and we will switch the
>> outbound default email to @thekey.com instead of @homecareassistance.com.
>> Of course both email addresses will work and go to the same inbox
>> regardless though so no users will miss anything.
>>
>>
>>
>> On Wed, Nov 23, 2022 at 11:40 AM Keith Moore <kmoore@thekey.com> wrote:
>>
>>> Hey Alexa,
>>>
>>> For the 8x8 portion of your email, the following locations are fully on
>>> 8x8 as of 11/23.
>>>
>>> West Vancouver - 1861 Marine Dr, West Vancouver BC V7V 1J7
>>> <https://www.google.com/maps/search/West+Vancouver+-+1861+Marine+Dr,+West+Vancouver+BC+V7V+1J7?entry=gmail&source=g>
>>> Calgary - 10333 Southport Rd SW Unit 107, Calgary AB T2W 3X6
>>> <https://www.google.com/maps/search/10333+Southport+Rd+SW+Unit+107,+Calgary+AB+T2W+3X6?entry=gmail&source=g>
>>> Winnipeg - 10B 1700 Corydon Ave Winnipeg MB R3N 0K1
>>> <https://www.google.com/maps/search/10B+1700+Corydon+Ave+Winnipeg+MB+R3N+0K1?entry=gmail&source=g>
>>> Ontario - 104 375 University Ave E, Waterloo ON N2K 3M7
>>> <https://www.google.com/maps/search/375+University+Ave+E,+Waterloo+ON+N2K+3M7?entry=gmail&source=g>
>>> Montreal - 4464 Saint-Catherine St W, Westmount QC H3Z 1R7
>>> <https://www.google.com/maps/search/4464+Saint-Catherine+St+W,+Westmount+QC+H3Z+1R7?entry=gmail&source=g>
>>>
>>>
>>> On Wed, Nov 23, 2022 at 2:28 PM Alexa Graziani <agraziani@thekey.com>
>>> wrote:
>>>
>>>> Hi Gabe, Keith, and Isabelle,
>>>>
>>>> I'm working to put together a list of all the dependencies for Canada
>>>> to go-live as TheKey in January or Q1 of next year.
>>>>
>>>> As part of this, I'm syncing with all teams to go through the
>>>> decisions/actions that need to be taken as part of this transition and the
>>>> timeline/costs associated with them.
>>>>
>>>> For IT, there are three main areas we want to connect on.
>>>>
>>>> *Callrail*
>>>> Are we keeping all the phone numbers for the current offices?
>>>> Note all but the Montreal #s are in Callrail. Will need Keith/Gabe to
>>>> set up Montreal, but Montreal is on the vendor's Callrail account - need to
>>>> transition
>>>>
>>>> *8x8*
>>>> Do any of the CA offices have 8x8? Do we need it for launch?
>>>>
>>>> *Email*
>>>> Does anything need to be prepped for their email transition?
>>>>
>>>> Are there any other areas you can think of?
>>>>
>>>> If possible, I'd like to start the conversation over email around any
>>>> thoughts or questions you have in these areas and then meet later next week
>>>> to review them.
>>>>
>>>> Have a wonderful Thanksgiving!
>>>>
>>>> Thank you,
>>>>
>>>> --
>>>> Alexa Graziani
>>>> Senior Marketing Manager - Consumer Growth
>>>> * Please note my email has changed: *
>>>> agraziani@thekey.com
>>>> <https://brand.thekey.com/esg/agraziani@thekey.com>
>>>> (650) 416-1538 Ext. 181538
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>
>>>
>>> --
>>> Keith Moore
>>> VoIP Administrator
>>> *Please send all support requests to ITSupport@thekey.com
>>> <ITSupport@thekey.com>*
>>> * Please note my email has changed: *
>>> kmoore@thekey.com <https://brand.thekey.com/esg/kmoore@thekey.com>
>>> 480-527-0204
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>> --
>> --
>> *Isabelle La *
>> Project Management, IT Dept.
>> * Please note my email has changed: *
>> ila@thekey.com <https://brand.thekey.com/esg/ila@thekey.com>
>> Direct: 650-231-5733
>> Fax: 919-377-9020
>>
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>
>
> --
> Alexa Graziani
> Senior Marketing Manager - Consumer Growth
> * Please note my email has changed: *
> agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>
> (650) 416-1538 Ext. 181538
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
--
Alexa Graziani
Senior Marketing Manager - Consumer Growth
* Please note my email has changed: *
agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>
(650) 416-1538 Ext. 181538
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>