Re: Canadian Rebrand IT Checkin: 8x8, Email, Callrail

--00000000000094282705ee29d9d5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you both! Do new recordings need to be made for Canada with the new phrasing? Or would we have existing versions we could use for "TheKey Formerly Home Care Assistance" Tim - do you have French greetings on anything that we'd need to consider? On Wed, Nov 23, 2022 at 12:02 PM Isabelle La wrote: > To my knowledge, all Canadian locations are on 8x8 and they=E2=80=99re on= the > Ken-Appeoved version of the Canadian 8x8 Standard. For rebrand, we would > just need to update recording to include =E2=80=9CTheKey=E2=80=9D - with = the option of > =E2=80=9CTheKey, formerly Home Care Assistance=E2=80=9D which I can do wi= th whoever would > like to decide on the updated brand phrasing for phone recording. > > I will defer to Keith/Gabe for CallRail as I=E2=80=99m not too familiar w= ith that > system. > > For Email, we just need an official go-live date and we will switch the > outbound default email to @thekey.com instead of @homecareassistance.com. > Of course both email addresses will work and go to the same inbox > regardless though so no users will miss anything. > > > > On Wed, Nov 23, 2022 at 11:40 AM Keith Moore wrote: > >> Hey Alexa, >> >> For the 8x8 portion of your email, the following locations are fully on >> 8x8 as of 11/23. >> >> West Vancouver - 1861 Marine Dr, West Vancouver BC V7V 1J7 >> >> Calgary - 10333 Southport Rd SW Unit 107, Calgary AB T2W 3X6 >> >> Winnipeg - 10B 1700 Corydon Ave Winnipeg MB R3N 0K1 >> >> Ontario - 104 375 University Ave E, Waterloo ON N2K 3M7 >> >> Montreal - 4464 Saint-Catherine St W, Westmount QC H3Z 1R7 >> >> >> >> On Wed, Nov 23, 2022 at 2:28 PM Alexa Graziani >> wrote: >> >>> Hi Gabe, Keith, and Isabelle, >>> >>> I'm working to put together a list of all the dependencies for Canada t= o >>> go-live as TheKey in January or Q1 of next year. >>> >>> As part of this, I'm syncing with all teams to go through the >>> decisions/actions that need to be taken as part of this transition and = the >>> timeline/costs associated with them. >>> >>> For IT, there are three main areas we want to connect on. >>> >>> *Callrail* >>> Are we keeping all the phone numbers for the current offices? >>> Note all but the Montreal #s are in Callrail. Will need Keith/Gabe to >>> set up Montreal, but Montreal is on the vendor's Callrail account - nee= d to >>> transition >>> >>> *8x8* >>> Do any of the CA offices have 8x8? Do we need it for launch? >>> >>> *Email* >>> Does anything need to be prepped for their email transition? >>> >>> Are there any other areas you can think of? >>> >>> If possible, I'd like to start the conversation over email around any >>> thoughts or questions you have in these areas and then meet later next = week >>> to review them. >>> >>> Have a wonderful Thanksgiving! >>> >>> Thank you, >>> >>> -- >>> Alexa Graziani >>> Senior Marketing Manager - Consumer Growth >>> * Please note my email h