--000000000000c018c90649008841 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Audra We appreciate you trying to figure out how it can work for the team Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Thu, Jan 22, 2026 at 1:12=E2=80=AFPM Audra Williams = wrote: > Email sent to John and I cc'd you both on it. > > I am sure he will be able to help us out with that. > > Best, > > On Thu, Jan 22, 2026 at 1:08=E2=80=AFPM Sharon Speirs wrote: > >> They are all tagged partner rate exception and VCH >> >> Sharon, Speirs >> >> General Manager >> >> Vancouver, BC >> >> Office: 778.279.3634 >> >> sspeirs@thekey.com >> >> TheKey.ca >> >> [image: TheKey] >> >> >> >> >> >> >> >> On Thu, Jan 22, 2026 at 1:00=E2=80=AFPM Audra Williams wrote: >> >>> Remind me the tag we use for VCH? We can see if John can exclude based >>> on that tag as that will be the easiest way. >>> >>> On Thu, Jan 22, 2026 at 12:46=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Hi Bee, >>>> >>>> Let me know how we can plan to handle the VCH clients so I can reassur= e >>>> the team we'll be ok with the new incentive plan. >>>> >>>> Thanks! >>>> Tim >>>> >>>> On Tue, Jan 20, 2026 at 2:59=E2=80=AFPM Sharon Speirs >>>> wrote: >>>> >>>>> Good morning >>>>> I just want to confirm that for Vancouver SLA we are not including VC= H >>>>> clients as in the past it has not been applicable due to how we have = to >>>>> bring them on and how long they stay etc etc. >>>>> They have always been excluded but when I look at Tableau the % seems >>>>> incorrect. This makes me wonder if in fact all SOC are actually inclu= ded in >>>>> this report? >>>>> Any insight you have into this would be appreciated >>>>> Kind regards >>>>> Sharon >>>>> Sharon Speirs >>>>> General Manager >>>>> sspeirs@thekey.com >>>>> Mobile: (778) 991-3361 >>>>> Office: (778) 279-3634 >>>>> TheKey.com >>>>> *We value your feedback. Please leave us a Google review* >>>>> >>>>> >>>>> >>>> >>> >>> -- >>> Audra Williams >>> National Director, Quality and Care Innovation >>> audraw@thekey.com >>> Mobile: (425) 757-7027 >>> https://thekey.com >>> >>> >> > > -- > Audra Williams > National Director, Quality and Care Innovation > audraw@thekey.com > Mobile: (425) 757-7027 > https://thekey.com > > --000000000000c018c90649008841 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Audra We appreciate you trying to= figure out how it can work for the team Sharon Sharon, Speirs General Manager Vancouver, BC Of= fice: 778.279.3634 sspeirs@thekey.com TheK= ey.ca =C2=A0=C2=A0 <span style=3D"bor