Re: Vancouver SLA - not including VCH clients

--0000000000009258d20649007ee8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Email sent to John and I cc'd you both on it. I am sure he will be able to help us out with that. Best, On Thu, Jan 22, 2026 at 1:08=E2=80=AFPM Sharon Speirs = wrote: > They are all tagged partner rate exception and VCH > > Sharon, Speirs > > General Manager > > Vancouver, BC > > Office: 778.279.3634 > > sspeirs@thekey.com > > TheKey.ca > > [image: TheKey] > > > > > > > > On Thu, Jan 22, 2026 at 1:00=E2=80=AFPM Audra Williams wrote: > >> Remind me the tag we use for VCH? We can see if John can exclude based >> on that tag as that will be the easiest way. >> >> On Thu, Jan 22, 2026 at 12:46=E2=80=AFPM Timothy Thomas = wrote: >> >>> Hi Bee, >>> >>> Let me know how we can plan to handle the VCH clients so I can reassure >>> the team we'll be ok with the new incentive plan. >>> >>> Thanks! >>> Tim >>> >>> On Tue, Jan 20, 2026 at 2:59=E2=80=AFPM Sharon Speirs >>> wrote: >>> >>>> Good morning >>>> I just want to confirm that for Vancouver SLA we are not including VCH >>>> clients as in the past it has not been applicable due to how we have t= o >>>> bring them on and how long they stay etc etc. >>>> They have always been excluded but when I look at Tableau the % seems >>>> incorrect. This makes me wonder if in fact all SOC are actually includ= ed in >>>> this report? >>>> Any insight you have into this would be appreciated >>>> Kind regards >>>> Sharon >>>> Sharon Speirs >>>> General Manager >>>> sspeirs@thekey.com >>>> Mobile: (778) 991-3361 >>>> Office: (778) 279-3634 >>>> TheKey.com >>>> *We value your feedback. Please leave us a Google review* >>>> >>>> >>>> >>> >> >> -- >> Audra Williams >> National Director, Quality and Care Innovation >> audraw@thekey.com >> Mobile: (425) 757-7027 >> https://thekey.com >> >> > --=20 Audra Williams National Director, Quality and Care Innovation audraw@thekey.com Mobile: (425) 757-7027 https://thekey.com --0000000000009258d20649007ee8 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Email sent to John and I cc&#39;d you both on it. I am sure h= e will be able to help us out with that. Best, On Thu, Jan 22, 2026 at 1:08=E2=80=AFPM Sharon Speirs &lt; sspeirs@thekey.com &gt; wrote: They are all= tagged partner rate exception and VCH Sharon, Speirs General Man= ager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca <span style=3D"font-size:12pt;font-family= :Arial;color:rgb