--000000000000ab984b0640d07bce Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable They have been paying direct deposit for the past 3 months *Cathy Gerth* *Client Success Manager * *Direct: 778-403-6148* *Office:* 778-279-3634 Email: cgerth@thekey.com [image: TheKey] On Fri, Oct 10, 2025 at 9:32=E2=80=AFAM Cathy Saari wrote: > Hi Cathy, > > The only payment method on the client's account is the expired Visa CC. = I > do not see any payment forms in Irene's Clear Care file, nor do I see a > ticket from Marc updating the account. Can you please get the compete ba= nk > information, so we can process the payments for this client. > > Thanks, Cathy > > > Cathy Saari > Collections & Contact Center Specialist 2| TheKey > 1-866-226-1702 > billing@thekey > Hours-8:00am -5:00pm EST M-F > > > > > On Tue, 7 Oct at 6:46 PM , Cathy Gerth > wrote: > Hello > There is a new expiry date.... > Same card and card # > Expiry 02/30 CVC 296 > Thank you > > Cathy > > *Cathy Gerth* > *Client Success Manager * > *Direct: 778-403-6148* > *Office:* 778-279-3634 > Email: cgerth@thekey.com > > [image: TheKey] > > > > > > > > On Tue, Oct 7, 2025 at 7:54=E2=80=AFAM Cathy Saari w= rote: > >> Hi Sharon, >> >> The Versapay system is saying that the card is expired. Has she gotten = a >> new card lately with a new expiration date? I tried the card again and = it >> declined. >> >> Thanks, Cathy >> >> >> Cathy Saari >> Collections & Contact Center Specialist 2| TheKey >> 1-866-226-1702 >> billing@thekey >> Hours-8:00am -5:00pm EST M-F >> >> >> >> >> On Mon, 6 Oct at 4:20 PM , SharonSpeirs wrote: >> Good afternoon, team. >> >> I just received a call from Sharon Green, the payer for client Irene >> Senft. Sharon shared that her recent invoice dated October 3, 2025, >> #1145382, was declined according to an email from TheKey. She is getting >> frustrated because the same thing happened last week due to a glitch on = our >> end. She wonders if it happened again this week, as there is no issue wi= th >> her credit card. Could you please look into this and get back to us so w= e >> can inform the payer. >> Thanks in advance. >> Sharon >> >> Sharon Speirs >> General Manager >> sspeirs@thekey.com >> Mobile: (778) 991-3361 >> Office: (778) 279-3634 >> TheKey.com >> *We value your feedback. Please leave us a Google review* >> >> >> >> 1244256:611100 > --000000000000ab984b0640d07bce Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable They have been paying direct deposit for the past 3 m= onths Cathy Gerth Client Success Manager=C2=A0 Direct: 778-403-6148 Office: =C2=A0778-279-3634 Email:=C2=A0 cgerth@thekey.com </