Re: Irene Senft (157927) client calling that they got the same message as previous week re card declined - [#1244256]

----==_mimepart_68e9351d6a84c_23a3fcaa5f7121423439746 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cathy,=C2=A0 The only payment method on the client's account is th= e expired Visa CC. =C2=A0I do not see any payment forms in Irene's Clear = Care file, nor do I see a ticket from Marc updating the account. =C2=A0Ca= n you please get the compete bank information, so we can process the paym= ents for this client. Thanks, Cathy=C2=A0 Cathy Saari Coll= ections & Contact Center Specialist 2|=C2=A0TheKey 1-866-226-1702 billi= ng@thekey Hours-8:00am -5:00pm EST M-F =0D =0D On=0D Tue, 7 Oct at 6:46 PM=0D , Cathy Gerth wrote:=0D =0D =0D Hello =0D There is a new expiry date.... =0D Same card and card=C2=A0# =0D Expiry 02/30=C2=A0 CVC=C2=A0 296 =0D Thank you =0D =0D Cathy =0D =0D =0D =0D =0D Cathy Gerth =0D =0D =0D Client Success Manager=C2=A0 Direct: 778-403-6148 =0D Office:=C2=A0778-279-3634 =0D =0D Email:=C2=A0cgerth@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Tue, Oct 7, 2025 at 7:54=E2=80=AFAM Cathy Saari = wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Sharon,=C2=A0 =0D =0D =0D =0D The Versapay system is saying that the card is expired.=C2=A0 Has she go= tten a new card lately with a new expiration date?=C2=A0 I tried the card= again and it declined. =0D =0D =0D =0D Thanks, Cathy=C2=A0=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Cathy Saari =0D =0D =0D =0D Collections & Contact Center Specialist 2|=C2=A0TheKey=0D =0D =0D =0D 1-866-226-1702 =0D =0D billing@thekey =0D =0D Hours-8:00am -5:00pm EST M-F =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Mon, 6 Oct at 4:20 PM=0D =0D , SharonSpeirs wrote:=0D= =0D =0D =0D Good afternoon, team. =0D =0D =0D =0D I just received a call from Sharon Green, the payer for client Irene Sen= ft. Sharon shared that her recent invoice dated October 3, 2025, #1145382= , was declined according to an email from TheKey. She is getting frustrat= ed because the same thing happened last week due to a glitch on our end. = She wonders if it happened again this week, as there is no issue with her= credit card. Could=C2=A0you please look into this and get back to us so = we can inform the payer. =0D =0D Thanks in advance. =0D =0D Sharon =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Sharon Speirs=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D General Manager=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D sspeirs@thekey.com=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Mobile: (778) 991-3361 Office: (778) 279-3634 =0D= =0D =0D =0D =0D =0D =0D =0D TheKey.com=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D We value your feedback. Please leave us a Google review=0D= =0D =0D =0D =0D =0D ----==_mimepart_68e9351d6a84c_23a3fcaa5f7121423439746 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Cathy,=C2=A0 =0D =0D The only payment method on the clie