Re: Caregiver Match Report
- From
- Angie Markwell <angie.markwell@thekey.com>
- To
- Beth Ann Rosario <bethann.rosario@thekey.com>
- CC
- Audra Williams <audraw@thekey.com>, Jennifer Piper <jennifer.piper@thekey.com>, Kimberly Guerci <kguerci@thekey.com>, Kim Kranwinkel <kimberly.kranwinkel@thekey.com>, Carol Miller <carol.miller@thekey.com>, Timothy Thomas <tt@thekey.com>
- Date
- Mon, 3 Apr 2023 09:29:48 -0500
- Folder
- INBOX
We should have something - Audra let’s work on that as well!Sent from Angie's iPhoneOn Apr 3, 2023, at 8:53 AM, Beth Ann Rosario <bethann.rosario@thekey.com> wrote:There is no current process for documenting this to my knowledgeBeth Ann RosarioRegional Director VA/NC919.899.5543On Mon, Apr 3, 2023 at 9:25 AM Audra Williams <audraw@thekey.com> wrote:Hi Team!I am not up to date on the latest process for this, so I wanted to see what the process is for documenting. Are we going to the response and documenting and then also documenting in ClearCare too? Who is responsible for this?Thanks!---------- Forwarded message ---------From: Medallia Feedback <noreply@medallia.com>Date: Mon, Apr 3, 2023 at 5:01 AMSubject: Caregiver Match ReportTo: <audraw@thekey.com>
This report shows how satisfied clients are with each of their caregivers that have completed a shift in the past 30 days. Caregiver Ambassadors - Please use this report to manage individual caregiver performance. Client Success Team - Clients who leave negative feedback for multiple caregivers should be prioritized for follow-up, potential re-assessment, and update of the care plan, and close collaboration with Staffing to ensure that satisfactory replacement caregivers can be identified.
View My Dashboard
Division
Region
Client Name
Link to Response
Caregiver 1 Satisfaction Score
Caregiver 2 Satisfaction Score
Caregiver 3 Satisfaction Score
Caregiver 4 Satisfaction Score
Caregiver 5 Satisfaction Score
Caregiver 6 Satisfaction Score
N East
Illinois
Gail Levy
Go to Response
10
10
N East
DC Metro
Martin Tesler (IV)
Go to Response
10
N East
DC Metro
Robert Cook (RL)
Go to Response
10
N East
New England
Julia Garlinski
Go to Response
3
9
N East
New Jersey, New York and Pennsylvania
Anna Stofik
Go to Response
10
10
10
9
10
N East
New England
Jeanne Fitzgibbons
Go to Response
10
N East
NC and SVA
Bernie Kennedy
Go to Response
9
N East
NC and SVA
Charlie Gaddy
Go to Response
10
10
10
10
N East
DC Metro
Marilyn Haugh (MB)
Go to Response
10
-
N East
New England
Edith Zeldes
Go to Response
10
10
10
10
10
10
-- Audra WilliamsDirector, Divisional OperationsPlease note my email has changed:audraw@TheKey.com(425) 757-7027TheKey.com