Re: IMPORTANT -- Fwd: New After Hours Unicom Message Received

Hi Taneshia & Sandra,

I spoke with CG and explained to her. She is okay with next pay. So, we
don't need e-transfer. I also emailed her with a breakdown of her missed
payment.

Best Regards,
Irin



On Thu, Jul 21, 2022 at 8:41 AM Taneshia Persaud <
taneshia.persaud@thekey.com> wrote:

> + @Ali Malik <ali.malik@thekey.com> for visibility
>  Norma Ueda - Payroll Outstanding
> <https://docs.google.com/spreadsheets/d/1Wjx4QszJCFlXkVolWa4ywvJRfLqAbK_K2NZeiPtCKCg/edit?usp=drive_web>
>
>
> On Wed, Jul 20, 2022 at 6:03 PM Sandra Daoust <
> sdaoust@homecareassistance.com> wrote:
>
>> Hi Irin!
>> If we are able to get the net adjustment in Ceridian we can ask Cheryl or
>> Hua to do an e-transfer. Let me know if you need me.
>> I am off tomorrow, but I can help if needed.
>> Thanks.
>> Sandra
>>
>>
>>
>> Sandra Daoust <https://twitter.com/hcamontreal>
>> <https://www.facebook.com/HCAGreaterMTL>
>> <https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>
>>
>> *Finance Manager - Canada*
>>
>> Tel: 514.907.5065 |  Fax: 514.221.4265
>>
>> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca
>> <https://www.homecareassistancemontreal.ca/>
>>
>>
>>
>>
>> On Wed, Jul 20, 2022 at 5:08 PM Irin Eva <irin.eva@thekey.com> wrote:
>>
>>> Hi Tanisha,
>>>
>>> Let me talk with CG. If there is any way we can adjust with next pay. If
>>> not, then I will speak with Sandra and let you know.
>>>
>>> Best Regards,
>>> Irin
>>>
>>> On Wed, Jul 20, 2022 at 5:04 PM Taneshia Persaud <
>>> taneshia.persaud@thekey.com> wrote:
>>>
>>>> Please see attached spreadsheet.
>>>>
>>>> If we can e-transfer the difference to the caregiver, that would be
>>>> great and the best solution. I do have a scheduled call with her tomorrow,
>>>> so please let me know if this is doable.
>>>>
>>>> Many thanks,
>>>>
>>>> Taneshia
>>>>
>>>> On Wed, Jul 20, 2022 at 12:12 PM Irin Eva <irin.eva@thekey.com> wrote:
>>>>
>>>>> Hi Taneshia,
>>>>>
>>>>> The booking deadline for TOR CGs is 12:00pm every Monday (pay week).
>>>>> After 12:00pm the time sheet will be locked for payroll, but if we need to
>>>>> adjust her timesheet we can unlock it for you.
>>>>>
>>>>> Also, we closed payroll every Tuesday (pay week). There is no
>>>>> adjustment possible after 12;00pm onTuesday.
>>>>>
>>>>> Pls let me know if you have any questions and concerns.
>>>>>
>>>>> Best Regards,
>>>>> Irin
>>>>>
>>>>> On Wed, Jul 20, 2022 at 11:51 AM Taneshia Persaud <
>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>
>>>>>> [image: Screen Shot 2022-07-20 at 11.45.38 AM.png]
>>>>>>
>>>>>> On Wed, Jul 20, 2022 at 10:31 AM Taneshia Persaud <
>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>
>>>>>>> Initially, it was a JIRA but when we didn’t get a timely response,
>>>>>>> it was brought up in our weekly meeting twice with everyone
>>>>>>>  present. Then another email was sent to Nukul (attached).
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jul 20, 2022 at 10:27 AM Timothy Thomas <tt@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Taneshia who have you communicated with at Maventech to get this
>>>>>>>> resolved? Should we escalate to Vince or Nukul? There's nothing our payroll
>>>>>>>> team can do to help with this unless you can provide a manual calculation
>>>>>>>> of what's owed.
>>>>>>>>
>>>>>>>> Let me know and I can push for an answer.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>> On Wed, Jul 20, 2022 at 10:16 AM Taneshia Persaud <
>>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>>
>>>>>>>>> @Irin Eva <irin.eva@thekey.com> I can, but at this point I am not
>>>>>>>>> sure how much she is owed.
>>>>>>>>>
>>>>>>>>> According to the caregiver, she has been short on every pay stub
>>>>>>>>> 5hrs & 5.25hrs on her weekly Sat/Sun shifts, as this has been ongoing since
>>>>>>>>> she returned from vacation in May 2022.
>>>>>>>>>
>>>>>>>>> On Wed, Jul 20, 2022 at 9:56 AM Irin Eva <irin.eva@thekey.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Sandra,,
>>>>>>>>>>
>>>>>>>>>> I already spoke with Tanisha and CG regarding this. I will
>>>>>>>>>> connect with her again. This is actually a tech issue. Even though she is
>>>>>>>>>> working more hours, her time sheet shows 5 or 5.25 hours.
>>>>>>>>>>
>>>>>>>>>> @Taneshia Persaud <taneshia.persaud@thekey.com> Can you pls add
>>>>>>>>>> in the action sheet how much she owes and also pls let Ali know it is not
>>>>>>>>>> billed yet.
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>> Irin
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Jul 20, 2022 at 9:44 AM Sandra Daoust <
>>>>>>>>>> sdaoust@homecareassistance.com> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi all!
>>>>>>>>>>> Is she owed any money at this point? @Irin Eva
>>>>>>>>>>> <irin.eva@thekey.com> Can you connect with Taneisha to see if
>>>>>>>>>>> there is any balance due to her. We can do the adjustment on the next pay.
>>>>>>>>>>> I am not familiar enough with the portal to figure out what the tech issue
>>>>>>>>>>> is but we can certainly rectify any pay owed to her manually until the
>>>>>>>>>>> issue is resolved.
>>>>>>>>>>> Thank you!
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Sandra Daoust <https://twitter.com/hcamontreal>
>>>>>>>>>>> <https://www.facebook.com/HCAGreaterMTL>
>>>>>>>>>>> <https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>
>>>>>>>>>>>
>>>>>>>>>>> *Finance Manager - Canada*
>>>>>>>>>>>
>>>>>>>>>>> Tel: 514.907.5065 |  Fax: 514.221.4265
>>>>>>>>>>>
>>>>>>>>>>> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca
>>>>>>>>>>> <https://www.homecareassistancemontreal.ca/>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Jul 20, 2022 at 9:40 AM Taneshia Persaud <
>>>>>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Good morning all,
>>>>>>>>>>>>
>>>>>>>>>>>> If anyone can push from their side for Maventech to get this
>>>>>>>>>>>> resolved asap, I would really appreciate it. The caregiver is quite unhappy
>>>>>>>>>>>> with this situation, and although she has been very patient, has threatened
>>>>>>>>>>>> to file a complaint with the MOL.
>>>>>>>>>>>>
>>>>>>>>>>>> Many thanks,
>>>>>>>>>>>>
>>>>>>>>>>>> Taneshia
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Jul 14, 2022 at 11:24 AM Irin Eva <irin.eva@thekey.com>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Ok, thanks for the update.
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Jul 14, 2022 at 11:09 AM Taneshia Persaud <
>>>>>>>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Good morning all,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Update from today's meeting with Maventech, as they are still
>>>>>>>>>>>>>> investigating this issue as of today. Keep you posted as I hear from them.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Taneshia
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Jul 11, 2022 at 9:39 AM Taneshia Persaud <
>>>>>>>>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Good idea @Sandra Daoust <sdaoust@homecareassistance.com>.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Just checked, and on the booking side, everything looks as
>>>>>>>>>>>>>>> it should be @Irin Eva <irin.eva@thekey.com>.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Taneshia
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Mon, Jul 11, 2022 at 9:35 AM Sandra Daoust <
>>>>>>>>>>>>>>> sdaoust@homecareassistance.com> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks Taneshia
>>>>>>>>>>>>>>>> @Irin Eva <irin.eva@thekey.com> @Taneshia maybe we can
>>>>>>>>>>>>>>>> have an extra look at her pay before it runs this week to manually iron out
>>>>>>>>>>>>>>>> any issues (in case the same problem is arising).
>>>>>>>>>>>>>>>> Thanks.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Sandra Daoust <https://twitter.com/hcamontreal>
>>>>>>>>>>>>>>>> <https://www.facebook.com/HCAGreaterMTL>
>>>>>>>>>>>>>>>> <https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Finance Manager - Canada*
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Tel: 514.907.5065 |  Fax: 514.221.4265
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> sdaoust@homecareassistance.com |
>>>>>>>>>>>>>>>> Homecareassistancemontreal.ca
>>>>>>>>>>>>>>>> <https://www.homecareassistancemontreal.ca/>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Mon, Jul 11, 2022 at 9:28 AM Taneshia Persaud <
>>>>>>>>>>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Good morning all,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Just to update you, Maventech is still looking into this
>>>>>>>>>>>>>>>>> matter. Hoping to have an update today. Keep you posted.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Taneshia
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Mon, Jul 4, 2022 at 9:46 AM Irin Eva <
>>>>>>>>>>>>>>>>> irin.eva@thekey.com> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Ok, thank you!
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Mon, Jul 4, 2022 at 9:45 AM Taneshia Persaud <
>>>>>>>>>>>>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> May 30th is also showing 5hrs; June 6th is showing
>>>>>>>>>>>>>>>>>>> 5.25hrs; and June 13th is showing 5hrs.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> [image: Screen Shot 2022-07-04 at 9.43.42 AM.png][image:
>>>>>>>>>>>>>>>>>>> Screen Shot 2022-07-04 at 9.43.54 AM.png][image: Screen
>>>>>>>>>>>>>>>>>>> Shot 2022-07-04 at 9.44.05 AM.png]
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Yes, I filed a JIRA ticket on June 27, still under
>>>>>>>>>>>>>>>>>>> investigation.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks, Irin!
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Mon, Jul 4, 2022 at 9:44 AM Irin Eva <
>>>>>>>>>>>>>>>>>>> irin.eva@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> It’s May be tech issue. You can connect with them.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Mon, Jul 4, 2022 at 9:41 AM Taneshia Persaud <
>>>>>>>>>>>>>>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> I am confused why June 20th is showing 5.25hrs and
>>>>>>>>>>>>>>>>>>>>> June 27th is showing 5hrs.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>    - June 19th CG worked from 9:30pm until 8am June
>>>>>>>>>>>>>>>>>>>>>    20th AND 11am-3pm (= 10.5+4 =14.5hrs); and
>>>>>>>>>>>>>>>>>>>>>    - June 26th CG worked 9:30pm (clocked in at
>>>>>>>>>>>>>>>>>>>>>    9:46pm) until 7:30am (= 10hrs).
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> [image: Screen Shot 2022-07-04 at 9.37.21 AM.png][image:
>>>>>>>>>>>>>>>>>>>>> Screen Shot 2022-07-04 at 9.37.12 AM.png]
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Mon, Jul 4, 2022 at 9:34 AM Irin Eva <
>>>>>>>>>>>>>>>>>>>>> irin.eva@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Hi Taneshia,
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Please see the below her amts paid out per pay date:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> *Pay Date June 30, 2022,*
>>>>>>>>>>>>>>>>>>>>>> Totals Hours = 95.25
>>>>>>>>>>>>>>>>>>>>>> Totals Amts = $1897.00
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> *Pay Date June 17, 2022,*
>>>>>>>>>>>>>>>>>>>>>> Totals Hours = (Regular Hours) 95.25 + 106.50
>>>>>>>>>>>>>>>>>>>>>> (Adjustment Hours per sheet) = 201.75 Hrs
>>>>>>>>>>>>>>>>>>>>>> Totals Amts = $3736
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> *Pay Date June 03, 2022,*
>>>>>>>>>>>>>>>>>>>>>> Totals Hours = 47.50
>>>>>>>>>>>>>>>>>>>>>> Totals Amts = $946.00 + holiday amts
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> As per my investigation, she got paid whatever shows
>>>>>>>>>>>>>>>>>>>>>> in the time sheet. It means she got paid correctly from payroll. If there
>>>>>>>>>>>>>>>>>>>>>> is any issue with her hours then it means its booking error. You have to
>>>>>>>>>>>>>>>>>>>>>> adjust those amts with this week's booking.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Please let me know if you have any questions.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>>>>>>>> Irin
>>>>>>>>>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Mon, Jul 4, 2022 at 9:12 AM Irin Eva <
>>>>>>>>>>>>>>>>>>>>>> irin.eva@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Hi Taneshia,
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> I will have a look and let you know.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>>>>>>>>> Irin
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jul 4, 2022 at 7:38 AM Taneshia Persaud <
>>>>>>>>>>>>>>>>>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Hi all,
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Just to clarify, her shifts should not be live-in,
>>>>>>>>>>>>>>>>>>>>>>>> but:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>    - 48.5hrs/wk "Overnight Active Care (Hourly)"
>>>>>>>>>>>>>>>>>>>>>>>>    with client#11780; and
>>>>>>>>>>>>>>>>>>>>>>>>    - 4hrs/wk "Personal Care (Hourly or Shift)"
>>>>>>>>>>>>>>>>>>>>>>>>    with client#15648.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thanks for looking into this!
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Taneshia
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jul 4, 2022 at 7:33 AM Sandra Daoust <
>>>>>>>>>>>>>>>>>>>>>>>> sdaoust@homecareassistance.com> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Hi all,
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> I just had a look in Ceridian and for the last pay
>>>>>>>>>>>>>>>>>>>>>>>>> period she was paid:
>>>>>>>>>>>>>>>>>>>>>>>>> 85 hours ($1692.00) plus 10.25 live in hours
>>>>>>>>>>>>>>>>>>>>>>>>> ($205.41).
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>  @Irin Eva <irin.eva@thekey.com> Can you cross
>>>>>>>>>>>>>>>>>>>>>>>>> reference the payroll date with the Mavencare schedule to see if there is
>>>>>>>>>>>>>>>>>>>>>>>>> any issue there?
>>>>>>>>>>>>>>>>>>>>>>>>> Thank you!
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Sandra Daoust <https://twitter.com/hcamontreal>
>>>>>>>>>>>>>>>>>>>>>>>>> <https://www.facebook.com/HCAGreaterMTL>
>>>>>>>>>>>>>>>>>>>>>>>>> <https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> *Finance Manager - Canada*
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Tel: 514.907.5065 |  Fax: 514.221.4265
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> sdaoust@homecareassistance.com |
>>>>>>>>>>>>>>>>>>>>>>>>> Homecareassistancemontreal.ca
>>>>>>>>>>>>>>>>>>>>>>>>> <https://www.homecareassistancemontreal.ca/>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jul 4, 2022 at 6:58 AM Taneshia Persaud <
>>>>>>>>>>>>>>>>>>>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Good morning Irin and Sandra,
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> I am just following up on this text from Norma
>>>>>>>>>>>>>>>>>>>>>>>>>> Ueda (see below).
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> I know Irin and I spoke with her about this a few
>>>>>>>>>>>>>>>>>>>>>>>>>> times already, but if you look at her unicom messages (attached), the app
>>>>>>>>>>>>>>>>>>>>>>>>>> is showing her that she got paid for 5hrs or 5.25hrs only -- not sure why,
>>>>>>>>>>>>>>>>>>>>>>>>>> when her shifts are 9.5hrs or 10hrs with client#11780. This has been an
>>>>>>>>>>>>>>>>>>>>>>>>>> ongoing issue since she returned from vacation in May 2022. I do not have
>>>>>>>>>>>>>>>>>>>>>>>>>> access to her Ceridian information to see if she's getting paid the full
>>>>>>>>>>>>>>>>>>>>>>>>>> amount, and it's only the Mavencare app that is showing the incorrect
>>>>>>>>>>>>>>>>>>>>>>>>>> amount.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> The bookings in the Mavencare portal are correct
>>>>>>>>>>>>>>>>>>>>>>>>>> to her schedule. Weekly her hours should be 52.50 hours:
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>    - *Mondays* = 11am to 3pm with EK.
>>>>>>>>>>>>>>>>>>>>>>>>>>    - *Tuesdays/Sundays* = 9:30pm to 7:30am with
>>>>>>>>>>>>>>>>>>>>>>>>>>    AC.
>>>>>>>>>>>>>>>>>>>>>>>>>>    - *Wednesdays/Thursdays/Fridays/Saturdays* =
>>>>>>>>>>>>>>>>>>>>>>>>>>    9:30pm to 7am with AC.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> **Note: Sun June 19th she worked 9:30pm to 8am.*
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> I've filed a JIRA already with Mavencare, and
>>>>>>>>>>>>>>>>>>>>>>>>>> it's currently "under investigation."
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Would you be able to look into this?
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Taneshia
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> ---------- Forwarded message ---------
>>>>>>>>>>>>>>>>>>>>>>>>>> From: 'Mavencare' via MavenCare Distro List <
>>>>>>>>>>>>>>>>>>>>>>>>>> mavencare@thekey.com>
>>>>>>>>>>>>>>>>>>>>>>>>>> Date: Mon, Jul 4, 2022 at 6:44 AM
>>>>>>>>>>>>>>>>>>>>>>>>>> Subject: New After Hours Unicom Message Received
>>>>>>>>>>>>>>>>>>>>>>>>>> To: <mavencare@thekey.com>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Connected Home Care
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> New Unicom Message Received Name: Norma Ueda
>>>>>>>>>>>>>>>>>>>>>>>>>> Phone Number: 4164339583 Time: 06:44AM 1 Message: Good morning taneshia At
>>>>>>>>>>>>>>>>>>>>>>>>>> 6:13 in the morning my apps schedule was change to ester I can not time out
>>>>>>>>>>>>>>>>>>>>>>>>>> and do the task There's discrepancy again on my salary June 19 my salary
>>>>>>>>>>>>>>>>>>>>>>>>>> $105.00 I work the whole night June 26 $100.00 I work the whole night I
>>>>>>>>>>>>>>>>>>>>>>>>>> complained to you You said payroll is the job of Irin I talked to Irin she
>>>>>>>>>>>>>>>>>>>>>>>>>> said scheduling that is your job I don't know what to do because I don't
>>>>>>>>>>>>>>>>>>>>>>>>>> who is the right person to talk with Starting next week I don't want to
>>>>>>>>>>>>>>>>>>>>>>>>>> work Saturday and Sunday to andre because I don't get paid I will work
>>>>>>>>>>>>>>>>>>>>>>>>>> Monday to Friday to andre Wednesday Friday and Saturday morning I will
>>>>>>>>>>>>>>>>>>>>>>>>>> leave 7:00 am If you don't give me the new shift or cancel me to all my
>>>>>>>>>>>>>>>>>>>>>>>>>> schedules I'm going to report this issue and my concern to the department
>>>>>>>>>>>>>>>>>>>>>>>>>> of labor We need to talk Thanks Norma ueda
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Take me there
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> support@mavencare.com | 1-800-856-2836
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> © 2022 Mavencare
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> *Taneshia Persaud*, RPN, GCP
>>>>>>>>>>>>>>>>>>>>>>>>>> General Manager, Toronto
>>>>>>>>>>>>>>>>>>>>>>>>>> Home Care Assistance (HCA) & Mavencare
>>>>>>>>>>>>>>>>>>>>>>>>>> 416-855-2333
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>>>>>>>>>>>>>>>> Taneshia.Persaud@TheKey.com
>>>>>>>>>>>>>>>>>>>>>>>>>> <https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
>>>>>>>>>>>>>>>>>>>>>>>>>> [image: TheKey] <http://thekey.com/>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> *Taneshia Persaud*, RPN, GCP
>>>>>>>>>>>>>>>>>>>>>>>> General Manager, Toronto
>>>>>>>>>>>>>>>>>>>>>>>> Home Care Assistance (HCA) & Mavencare
>>>>>>>>>>>>>>>>>>>>>>>> 416-855-2333
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>>>>>>>>>>>>>> Taneshia.Persaud@TheKey.com
>>>>>>>>>>>>>>>>>>>>>>>> <https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
>>>>>>>>>>>>>>>>>>>>>>>> [image: TheKey] <http://thekey.com/>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Irin Nahar Eva
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Payroll & Finance Associate
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> *647-932-6409 *ext. 23900051
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> irin.eva@thekey.com
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> [image: See the source image]
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Irin Nahar Eva
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Payroll & Finance Associate
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> *647-932-6409 *ext. 23900051
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> irin.eva@thekey.com
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> [image: See the source image]
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> *Taneshia Persaud*, RPN, GCP
>>>>>>>>>>>>>>>>>>>>> General Manager, Toronto
>>>>>>>>>>>>>>>>>>>>> Home Care Assistance (HCA) & Mavencare
>>>>>>>>>>>>>>>>>>>>> 416-855-2333
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>>>>>>>>>>> Taneshia.Persaud@TheKey.com
>>>>>>>>>>>>>>>>>>>>> <https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
>>>>>>>>>>>>>>>>>>>>> [image: TheKey] <http://thekey.com/>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Irin Nahar Eva
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Payroll & Finance Associate
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> *647-932-6409 *ext. 23900051
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> irin.eva@thekey.com
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> [image: See the source image]
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> *Taneshia Persaud*, RPN, GCP
>>>>>>>>>>>>>>>>>>> General Manager, Toronto
>>>>>>>>>>>>>>>>>>> Home Care Assistance (HCA) & Mavencare
>>>>>>>>>>>>>>>>>>> 416-855-2333
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>>>>>>>>> Taneshia.Persaud@TheKey.com
>>>>>>>>>>>>>>>>>>> <https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
>>>>>>>>>>>>>>>>>>> [image: TheKey] <http://thekey.com/>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Irin Nahar Eva
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Payroll & Finance Associate
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> *647-932-6409 *ext. 23900051
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> irin.eva@thekey.com
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> [image: See the source image]
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>
>>>>>>>>>>>>> Irin Nahar Eva
>>>>>>>>>>>>>
>>>>>>>>>>>>> Payroll & Finance Associate
>>>>>>>>>>>>>
>>>>>>>>>>>>> *647-932-6409 *ext. 23900051
>>>>>>>>>>>>>
>>>>>>>>>>>>> irin.eva@thekey.com
>>>>>>>>>>>>>
>>>>>>>>>>>>> [image: See the source image]
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Irin Nahar Eva
>>>>>>>>>>
>>>>>>>>>> Payroll & Finance Associate
>>>>>>>>>>
>>>>>>>>>> *647-932-6409 *ext. 23900051
>>>>>>>>>>
>>>>>>>>>> irin.eva@thekey.com
>>>>>>>>>>
>>>>>>>>>> [image: See the source image]
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Tim Thomas
>>>>>>>> Head of Canada Division
>>>>>>>> *Please note my email has changed:*
>>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>>> (514) 591-9387
>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Irin Nahar Eva
>>>>>
>>>>> Payroll & Finance Associate
>>>>>
>>>>> *647-932-6409 *ext. 23900051
>>>>>
>>>>> irin.eva@thekey.com
>>>>>
>>>>> [image: See the source image]
>>>>>
>>>>
>>>
>>> --
>>>
>>> Irin Nahar Eva
>>>
>>> Payroll & Finance Associate
>>>
>>> *647-932-6409 *ext. 23900051
>>>
>>> irin.eva@thekey.com
>>>
>>> [image: See the source image]
>>>
>>

-- 

Irin Nahar Eva

Payroll & Finance Associate

*647-932-6409 *ext. 23900051

irin.eva@thekey.com

[image: See the source image]