--0000000000008eaaf5061cd7ed6f Content-Type: multipart/alternative; boundary="0000000000008eaaf4061cd7ed6e" --0000000000008eaaf4061cd7ed6e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Correction - Bunny Stein was a client of Steps Home Care, not a Canada entity. (It's correct in our file but not correct on the tracker.) My apologies for the confusion. *Sincerely,* *Tammi Franzese* Senior Corporate Paralegal | *TheKey*813.521.5269 [image: TheKey] On Tue, Jul 9, 2024 at 4:28=E2=80=AFPM Tammi Franzese wrote: > Hi Tim, > > Gerard sent this one to me originally. Sorry I didn't copy you in on my > replies. I'll be sure to do that for all Canadian collection issues in th= e > future. > > Gerard sent a demand to this person and it was 'signed' by Kim. Then the > local office received a letter from an attorney on behalf of Lisa > Stein, Bunny's daughter, alleging that the company was "double billing," > there was no balance due, and if we continued billing for past due amount= s > he would lodge a complaint. Collections and I met with the attorney a few > times and sent documentation and explanations showing that the balance wa= s > indeed outstanding. After providing clear evidence that the balance was > owed, I received an email from the attorney stating that they no longer > represent Ms. Stein on this matter. > > @Rachel Anderson-Capone , @Kimberly > Guerci can you please advise if this account is > still past due and, if so, by how much? I assume so. The last balance I > have is $43,171.21. > > Helen St. Pierre - another Canada collection matter - > Tim, we can also ask our Canadian attorneys if they would pursue Helen St= . > Pierre even though we don't have a signed contact. I know you were > disappointed when the collections firm I spoke with declined to take the > case. Balance $72,000. In the last communication we offered a 25% discoun= t > and she didn't reply. Lisa Stein informed the office in May that Ms. St. > Pierre has passed and that there was no outstanding balance. > > Tim, Liz, let me know what you think. > > *Sincerely,* > > *Tammi Franzese* > Senior Corporate Paralegal | > *TheKey*813.521.5269 > [image: TheKey] > > > On Tue, Jul 9, 2024 at 3:51=E2=80=AFPM Timothy Thomas wro= te: > >> This is the first I'm seeing a balance due for Bunny Stein. What happene= d >> on this account >> >> On Tue, Jul 9, 2024 at 3:38=E2=80=AFPM Tammi Franzese >> wrote: >> >>> Hi Liz, >>> >>> I'm exploring options for *any *collection matter in Canada with our >>> attorney since we haven't been able to pursue them other than to send >>> demand letters. >>> >>> Janet Young / Brechlin Chaplin is in Canada but has a lower balance due >>> - $10,874.56 >>> >>> Bernice "Bunny" Stein is in Canada, amount due - $43,171.21. >>> >>> Glad to chat about this further, just let me know. >>> >>> *Sincerely,* >>> >>> *Tammi Franzese* >>> Senior Corporate Paralegal | >>> *TheKey*813.521.5269 >>> [image: TheKey] >>> >>> >>> On