Hi Brian, Please see my note below regarding the upcoming payment situation for client Tom Schnitzer (https://hcawinnipeg.clearcareonline.ca/clients/1000000000016652/). Can you please confirm that you are aware of this situation and advised Colin Mavens to drop off paper checks to your office? If so, can you please advise us on how you will be getting the funds to our Payments Department? Hi Tim - Paper checks are generally not accepted and will need your approval. Please review and provide us with your approval of this. Hi Payments Team, For Winnipeg client Tom Schnitzer, please do not charge the PAD on file for today's invoice. More than likely, this client is going to be paying via paper check for the forseeable future and will be delivering checks to Brian Boxcall in the local office. Thank you.
On
Tue, 20 Feb at 1:12 PM
, Tom Schnitzer (Winnipeg) <cmavins@hotmail.com> wrote:
Received phone call from client's friend/Payer Colins Mavins regarding payments for the next 2-3 months. He claims there is an issue with the client's government funded checking account. The client receives $2,200.00 biweekly from the government and the funds are deposited into a different checking account. The automatic withdrawals we are processing from the PAD is not the government funded account and at this point, the funds in the client's private account are being depleted. They now need to use the government funded account but can only use paper checks to pay out of it. Colin told me that this should take 2-3 months to use the funds available in the government account before we can switch back to automatic payments through the PAD. He told me that Brian Boxall in the LO is aware of this and advised Colin to drop checks off to the local office. I told Colin that I will need to connect with the appropriate parties to get this situated and to come to a resolution. I told him that the next invoice is going to be billed later today and to drop a paper check off to Brian. The account is completely up to date as of now.