Re: Steps to take when you need to make a Caregiver Exception rate

From: Amrita Veena <amrita.veena@thekey.com>
To: Sharon Speirs <sspeirs@thekey.com>
CC: Cheryl Cartwright <ccartwright@thekey.com>, Chuck Terlesky <cterlesky@thekey.com>, Claudia Vasquez <claudia.vasquez@thekey.com>, Doris Lou <dlou@thekey.com>, GAGANDEEP KAUR <gagandeep.kaur@thekey.com>, Joey Taylor <joey.taylor@thekey.com>, June Lapointe <jlapointe@thekey.com>, Melissa Caltagirone <mcaltagirone@thekey.com>, Mina Levy <mina.levy@thekey.com>, Nikita Moreau <nmoreau@thekey.com>, Robin Behl <rbehl@thekey.com>, Shyanne Hansen <shyanne.hansen@thekey.com>, Stephanie Demers <sdemers@thekey.com>, Timothy Thomas <tt@thekey.com>, Tyler Ferguson <tyler.ferguson@thekey.com>
Date: Wed, 26 Apr 2023 15:07:44 -0400
Folder: INBOX

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Thanks Sharon.

Noted!!

On Wed, Apr 26, 2023 at 2:24 PM Sharon Speirs <sspeirs@thekey.com> wrote:

> Hi Canadian Staffing team and on call managers
>
> Please see below an example of what every scheduling manager must do if
> you have to deviate from the market or complex rates for your market in
> clear care and pay a caregiver a different rate. You have authorization to
> do that for any fill in shift in order to ensure the client has care.
> Please see the example below
>
> [image: image.png]
>
> and please also ensure that both billing and payroll boxes are checked so
> that each department can see the note.
>
> If you have to deviate from the Market or Complex rate "*ongoing" *for
> any caregiver working with a *"new client"* please ensure you have
> authorization.
> You will have to email your local leader or myself and we need to explain
> to Tim the reasons we have to pay more. Please do not make the assumption
> we are going to authorize it until you have tried every avenue to be in
> compliance with the market or complex rates. If you are replacing a
> caregiver with a tenured client then we want to try to push the
> margin closer to 50% if we can.
>
> *Please note* none of the above relates to staffing or residences that
> have specific requirements for caregivers as in those instances we have
> already ( or should have) tagged them as "*partner exception rate"* so
> they will not be flagged in any audit regarding caregiver rates of pay.
>
>
> Team,  will continue to work on our margins together, talk about the
> reality of caregiver rates during our one on ones and continue to work the
> best we can within these new parameters. I know each of you have concerns
> about your market and we will do our best to understand them and have them
> addressed quickly to ensure you have the tools to be successful.
>
> Any concerns or feedback please do not hesitate to reach out
> Kind regards
> Sharon
>
>
>
>
>
> Sharon, Speirs
>
> Canadian Staffing Manager
>
> 778 279 3634
>
> TheKey.ca   <https://thekey.ca/>
>
> [image: TheKey]
>
>
>
>
>
>

Re: Steps to take when you need to make a Caregiver Exception rate

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