--Apple-Mail-504DE424-9D4A-4FFC-8B26-8408A28929CC Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Ethan this seems to be going on for a lo= ng time - is there something we are missing that needs to be done so we can m= anage business timely? Sent from Angie's iPhone On Jan 4, 2023, at 12:06 PM,= Timothy Thomas <tt@thekey.com> wrote: =EF=BB=BF Hi Ethan, Is there any update on accessing the Winnipeg account? We'r= e still running into issues with Lindsey Fancy having to action items for us= causing delays with deposits and month end reports. What is the expected timeline for access? Thank y= ou Tim On Tue, Dec 13, 2022 at 3:20 PM Timothy Thomas < tt@thekey.com > wrote: Ok thank you Ethan On T= ue, Dec 13, 2022 at 2:26 PM Ethan Stein < ethan.stein@thekey.com > wrote: Tim, I want= ed to give you an update on this. SCU's response to my letter is below= in blue font. I'm very sick today so I don't know how far I'll get but I'll= try and work on it during the times I can be upright. I responded to h= im today that Brian Scott isn't here and asked how to remove him. Hi Ethan, &nbs= p; I hope that your day is going well so f= ar. I have just checked the Letter of Direction that you sent to us, and I h= ave noticed a few things. First, if you are added as a business signor for P= rairie Senior Care Inc, you need to have a member profile at SCU. Since you a= re living in the US, the only way that you can do it is online via our websi= te Steinbach C= redit Union (scu.mb.ca) . Second, there are a few accounts listed on the letter which a= re 110474597916,110474597924, and 110474597932 that don=E2=80=99t exist on o= ur system, the only account under Prairie Senior Care Inc at SCU is 11047337= 7934. Third, o= n the Manitoba company office, Prairie Senior Care Inc has four direct= ors who are Brian, Thomas, Timothy, and Chen. The letter of direction requir= es all of directors=E2=80=99 signatures not just Chen Xie. Can you please help me to amend= the letter? <font c