--Apple-Mail-014DEB34-B3C1-4D0C-B264-7BDDF4663D46 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Lito and Tim I look forward to the etransfer of $1517.55 to Jim=E2=80=99s and my account t= oday. My email is cpawluk@shaw.ca I have auto deposit.=20 I will transfer that amount to the WRHA account to erase the Key=E2=80=99s e= rror.=20 Please then email me a new invoice for $1267.55.=20 The Key can then debit Jim=E2=80=99s and my account for $1267.55 for the Oct= ober invoice.=20 Please confirm so we can get this all taken care of and lower my stress leve= l.=20 Thanks Carol Sent from my iPhone > On Nov 25, 2024, at 4:31=E2=80=AFPM, Carol Pawluk wrote:= >=20 > =EF=BB=BFHi Lito >=20 > As per our conversation this morning, I would like the etransfer of $1517.= 55 to Jim=E2=80=99s and my account. Then I will credit the WRHA account and y= ou can then debit Jim=E2=80=99s and my account $1267.55. We just cannot wait= for a mailed cheque that may not arrive for several more weeks.=20 > I believe we agreed that if that etransfer could happen Monday December 2n= d that would be great.=20 >=20 > Thanks > Carol > Sent from my iPhone >=20 >>> On Nov 25, 2024, at 4:24=E2=80=AFPM, Lito Delapena w= rote: >>>=20 >> =EF=BB=BF >> Hi Carol, >>=20 >> Thank you for your email, my understanding of the situation is that you w= anted to wait for the check to arrive in the mail and you were going to e-tr= ansfer the funds back into the WRHA account. The $250 credit has been applie= d to the account bringing the total to $1267.55 as we agreed upon. Unfortun= ately the automation for the late notices cannot be turned off as it was aut= omatically sent from our Versapay portal at 15 days and 30 days past due. Si= nce this was an error on our end we are aware that the invoice is actually n= ot past due but awaiting the receipt of the refund check and the balance wil= l then be paid.=20 >>=20 >> Please advise if you want the E-transfer to be completed as discussed las= t week and i will partner with Tim to get this completed. >>=20 >> Thanks,=20 >>=20 >> Lito Delapena >> Manager Customer Contact & Collections Center >>=20 >>=20 >> On Sat, 23 Nov at 8:02 AM , 158166 'Jim' James Henderson wrote: >> Hi Lito and Tim >>=20 >> I don=E2=80=99t understand the email saying my October bill is past due? C= an you please stop these emails. >>=20 >> I will have to ask the Key to etransfer me the $1517.55 to my email cpawl= uk@shaw.ca. so I can then put it back into the WRHA account to correct the K= ey=E2=80=99s mistake. I have an auto deposit set up for my etransfers. I the= n will rip up the Key cheque whenever it may actually get to me by snail mai= l. >>=20 >> Then Lito you can email me a new invoice for $1267.55 as you promised and= debit Jim=E2=80=99s and my account for this amount when I give you the ok b= y email. >>=20 >> This whole mistake made by the Key is very stressful especially because o= f the mail strike. There is no end in sight to t