Re: Why did I get an email today saying my October bill is past due? - [#1007559]

--Apple-Mail-DDA5B777-0329-4F89-9016-01A6EB98695D Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Lito As per our conversation this morning, I would like the etransfer of $1517.55= to Jim=E2=80=99s and my account. Then I will credit the WRHA account and yo= u can then debit Jim=E2=80=99s and my account $1267.55. We just cannot wait f= or a mailed cheque that may not arrive for several more weeks.=20 I believe we agreed that if that etransfer could happen Monday December 2nd t= hat would be great.=20 Thanks Carol Sent from my iPhone > On Nov 25, 2024, at 4:24=E2=80=AFPM, Lito Delapena wr= ote: >=20 > =EF=BB=BF > Hi Carol, >=20 > Thank you for your email, my understanding of the situation is that you wa= nted to wait for the check to arrive in the mail and you were going to e-tra= nsfer the funds back into the WRHA account. The $250 credit has been applied= to the account bringing the total to $1267.55 as we agreed upon. Unfortuna= tely the automation for the late notices cannot be turned off as it was auto= matically sent from our Versapay portal at 15 days and 30 days past due. Sin= ce this was an error on our end we are aware that the invoice is actually no= t past due but awaiting the receipt of the refund check and the balance will= then be paid.=20 >=20 > Please advise if you want the E-transfer to be completed as discussed last= week and i will partner with Tim to get this completed. >=20 > Thanks,=20 >=20 > Lito Delapena > Manager Customer Contact & Collections Center >=20 >=20 > On Sat, 23 Nov at 8:02 AM , 158166 'Jim' James Henderson = wrote: > Hi Lito and Tim >=20 > I don=E2=80=99t understand the email saying my October bill is past due? C= an you please stop these emails. >=20 > I will have to ask the Key to etransfer me the $1517.55 to my email cpawlu= k@shaw.ca. so I can then put it back into the WRHA account to correct the Ke= y=E2=80=99s mistake. I have an auto deposit set up for my etransfers. I then= will rip up the Key cheque whenever it may actually get to me by snail mail= . >=20 > Then Lito you can email me a new invoice for $1267.55 as you promised and d= ebit Jim=E2=80=99s and my account for this amount when I give you the ok by e= mail. >=20 > This whole mistake made by the Key is very stressful especially because of= the mail strike. There is no end in sight to this strike and I cannot keep w= aiting for the cheque the Key is sending to cover the $1517.55 mistake. It m= ay take weeks to arrive and Jim and I do not want to pay double the amount o= wed from our personal account to cover the Key=E2=80=99s mistake. >=20 > Please respond and confirm that you have understood my difficult situation= . >=20 > Thanks Tim and I will wait to hear from you and Lito. > Carol >=20 > Sent from my iPhone > 1007559:611100 > --Apple-Mail-DDA5B777-0329-4F89-9016-01A6EB98695D Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Lito As per our conve= rsation this morning,